Still no response from the outbound calls.
On the example below, they return all the calls of the day, and doesn't match only the manual call's
Flex Contact Center Atend. A Clientes e Tecnologia Ltda
Original Message:
Sent: 01-22-2020 20:58
From: George Ganahl
Subject: Dúvida com relação a requisição
Calls dialed manually by an agent will not have an outboundContactListId, so this query will not find them.
------------------------------
George Ganahl GCP (PureCloud), ICCE
Principal Technology Consultant
Genesys
Original Message:
Sent: 01-21-2020 09:00
From: Raphael Sens
Subject: Dúvida com relação a requisição
Alright, it work
But I have a question,
The active calls and manual calls is the treat as the same?
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Raphael Sens
Flex Contact Center Atend. A Clientes e Tecnologia Ltda
Original Message:
Sent: 01-17-2020 10:18
From: George Ganahl
Subject: Dúvida com relação a requisição
{"type": "Dimension","dimension": "Outboundcontactlistid","operator": "Exists"},Says that the call must be dialed by an Outbound campaign (not dialed manually by the agent)
------------------------------
George Ganahl GCP (PureCloud), ICCE
Principal Technology Consultant
Genesys
Original Message:
Sent: 01-17-2020 06:30
From: Raphael Sens
Subject: Dúvida com relação a requisição
Good day
I tried with this, and bring the results, but also from anothers userId
I change the userId to the one below.
Also I remove this part and bring results, what's represent this?
{
"type": "Dimension",
"dimension": "Outboundcontactlistid",
"operator": "Exists"
},
Heres the body which I used now
{{ "interval": "20-01-01T15:00:00.000Z/2020-01-17T15:59:59.000Z", "groupBy": [ "userId" ], "views": [], "metrics": [ "nOutboundConnected", "tAnswered", "tAbandon", "tHandle", "tTalkcomplete" ], "filter": { "type": "and", "predicates": [ { "dimension": "userId", "value": "7f75773b-c152-4896-bbbb-12a11510af3d", "operator": "Matches" }, { "type": "Dimension", "dimension": "Outboundcontactlistid", "operator": "Exists" }, { "type": "Dimension", "dimension": "Originatingdirection", "operator": "Matches", "value": "outbound" } ] }}
Thanks in advance
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Raphael Sens
Flex Contact Center Atend. A Clientes e Tecnologia Ltda
Original Message:
Sent: 01-14-2020 19:23
From: Paulo Mesquita
Subject: Dúvida com relação a requisição
What if you try to replace this part of your request to use "or" instead of "and"?
"filter": { "type": "or",
If you get a different result, that means you have an issue with one of the conditions.
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Paulo Mesquita
Spark NZ Trading
Original Message:
Sent: 01-14-2020 11:32
From: George Ganahl
Subject: Dúvida com relação a requisição
If you get a 200 OK but no data, it means that one (or more) of the values you entered (userId, outboundContactListId, or originatingDirection) does not have a match in PureCloud for the date and time range you entered. I had to use the Performance>Queues Activity to look for records that definitely matched the three criteria and adjust my userID and interval entries to match that user to get the query to work.
------------------------------
George Ganahl GCP (PureCloud), ICCE
Principal Technology Consultant
Genesys
Original Message:
Sent: 01-14-2020 07:45
From: Raphael Sens
Subject: Dúvida com relação a requisição
Hello, good day
Don' worry, I can explain in english if that's the case, note that my english is not that good also :)
The dates are in interval UTC and the org is correct, but still no response
I beggining to think my search is faulty on some parameter
There's something that can be done to get the inbound and outbound time ?
Thanks for all
------------------------------
Raphael Sens
Flex Contact Center Atend. A Clientes e Tecnologia Ltda
Original Message:
Sent: 01-13-2020 15:04
From: Paulo Mesquita
Subject: Dúvida com relação a requisição
Oi Raphael,
Se a sua consulta não retornou nenhum valor para essas métricas pode ser porque o atendente não fez nenhuma chamada no intervalo de tempo que você especificou. Você pode tentar fazer uma consulta mais genérica e depois adicionar os filtros de usuário.
Outra coisa que voce tem que ter atenção ao especificar o seu intervalo de tempo é que a hora utilizada pela plataforma é UTC, então você tem que ajustar a sua consulta pra ter certeza de que vai pesquisar o intervalo correto na hora do Brasil. Se você utilizar o Analystics Query Builder essa questão da hora é automaticamente ajustada para o seu fuso horário.
------------------------------
Paulo Mesquita
Spark NZ Trading
Original Message:
Sent: 01-13-2020 13:47
From: Robert Wakefield-Carl
Subject: Dúvida com relação a requisição
Isn't how great how international we all are? Thank you Google Translate!
------------------------------
Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 01-13-2020 13:40
From: George Ganahl
Subject: Dúvida com relação a requisição
Você já verificou que está conectado ao org correto en Developer Tools?
Além disso, a verificou que o usuário recebeu uma chamada saída durante o tempo especificado?
(perdão minhas respostas... Eu não falo português, apenas lê-lo)
------------------------------
George Ganahl GCP (PureCloud), ICCE
Principal Technology Consultant
Genesys
Original Message:
Sent: 01-13-2020 13:32
From: Raphael Sens
Subject: Dúvida com relação a requisição
estranho
testei desta forma postada e continua me enviando uma resposta vazia
https://developer.mypurecloud.com/developer-tools/#/api-explorer?share=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=
------------------------------
Raphael Sens
Flex Contact Center Atend. A Clientes e Tecnologia Ltda
Original Message:
Sent: 01-13-2020 13:21
From: George Ganahl
Subject: Dúvida com relação a requisição
Eu testei com /api/v2/analytics/conversations/aggregates/query de https://developer.mypurecloud.com/developer-tools/#/api-explorer
------------------------------
George Ganahl GCP (PureCloud), ICCE
Principal Technology Consultant
Genesys
Original Message:
Sent: 01-13-2020 12:46
From: Raphael Sens
Subject: Dúvida com relação a requisição
Hello George
What method on the developer you use?
Thanks
------------------------------
Raphael Sens
Flex Contact Center Atend. A Clientes e Tecnologia Ltda
Original Message:
Sent: 01-13-2020 10:11
From: George Ganahl
Subject: Dúvida com relação a requisição
I copied over your query, and only got results when I went through the Performance>Queues Activity view and drilled down to find an agent that definitely had calls during the interval specified.
{ "interval": "2019-12-01T00:00:00/2019-12-31T23:59:59", "groupBy": ["userId"], "metrics": [ "nOutboundConnected", "tAnswered", "tAbandon", "tHandle", "tTalkComplete"], "filter": { "type": "and", "predicates": [ { "type": "dimension", "dimension": "userId", "operator": "matches", "value": "faa61d4e-c811-478a-a58d-b4eb56e90d36"}, { "type": "dimension", "dimension": "outboundContactListId", "operator": "exists" }, { "type": "dimension", "dimension": "originatingDirection", "operator": "matches", "value": "Outbound" } ] }}
{ "results": [ { "group": { "mediaType": "voice", "userId": "faa61d4e-c811-478a-a58d-b4eb56e90d36" }, "data": [ { "interval": "2019-12-01T00:00:00.000Z/2019-12-31T23:59:59.000Z", "metrics": [ { "metric": "nOutboundConnected", "stats": { "count": 4165 } }, { "metric": "tAnswered", "stats": { "max": 36399, "min": 1071, "count": 4165, "sum": 5748082 } }, { "metric": "tHandle", "stats": { "max": 318360, "min": 804, "count": 4165, "sum": 710571379 } }, { "metric": "tTalkComplete", "stats": { "max": 297463, "min": 804, "count": 4165, "sum": 657517379 } } ] } ] } ]}
------------------------------
George Ganahl GCP (PureCloud), ICCE
Principal Technology Consultant
Genesys
Original Message:
Sent: 01-10-2020 07:11
From: Raphael Sens
Subject: Dúvida com relação a requisição
Olá, bom diaOlá, bom diaEstou fazendo uma requisição post para esta url: https://api.mypurecloud.com/api/v2/analytics/conversations/aggregates/queryE de acordo com o body abaixo, estou tentando pegar as chamadas receptivas e ativas nos userIds também abaixoSegue o link para o devolper tools e o body da requisição com os user ids
Acredito que os campos seriam o TalkInboundTime e TalkOutboundTime
Minha dúvida seria tem algo errado com a requisição ou devo acrescentar algo?
https://developer.mypurecloud.com/developer-tools/#/api-explorerbody:{ "interval": "2019-10-31T00:00:00.000Z/2019-10-31T23:59:59.000Z", "groupBy": [ "userId" ], "metrics": [ "nOutboundConnected", "tAnswered", "tAbandon", "tHandle", "Ttalkcomplete" ], "filter": { "type": "and", "predicates": [ { "dimension": "userId", "value": "a17d33a4-ee20-4c18-8e5b-ebd485afa112", "operator": "Matches" }, { "type": "Dimension", "dimension": "Outboundcontactlistid", "operator": "Exists" }, { "type": "Dimension", "dimension": "Originatingdirection", "operator": "Matches", "value": "outbound" } ] }}
#Reporting/Analytics
------------------------------
Raphael Sens
Flex Contact Center Atend. A Clientes e Tecnologia Ltda
------------------------------