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Crafting a powerful agent experience isn't that far off from creating a satisfying user experience. Genesys nGAGEMENT aims to create an environment that agents will find fun, easy and pleasant to use. Ultimately, an engaged workforce improves customer satisfaction and eliminate the performance challenges that come with a disengaged workforce. Through nGAGEMENT you can give your managers a comprehensive view and understanding of their agents.
Check out this video on Powering the Agent Experience.What are your thoughts? Let us know in the comments if you have any additional questions or thoughts on the topic.
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Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.