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Crafting a powerful agent experience isn't that far off from creating a satisfying user experience. Genesys nGAGEMENT aims to create an environment that agents will find fun, easy and pleasant to use. Ultimately, an engaged workforce improves customer satisfaction and eliminate the performance challenges that come with a disengaged workforce. Through nGAGEMENT you can give your managers a comprehensive view and understanding of their agents.
Check out this video on Powering the Agent Experience.What are your thoughts? Let us know in the comments if you have any additional questions or thoughts on the topic.
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.