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You can set the status of one or more users to inactive or deleted. Typically, use inactive status for seasonal workers, or for employees on extended leave of absence who plan to return to the organization. You can also track agent attrition when you delete users or set their status as inactive. Use the captured data to understand why some agents turn over faster than others, and to map out the employee journey.
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.