Genesys Cloud (formerly PureCloud)

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New color scheme for PureCloud

  • 1.  New color scheme for PureCloud

    GENESYS
    Posted 07-01-2019 14:41
    Edited by Clay Tison 10-18-2019 15:31
      |   view attached

    The PureCloud color scheme is changing to match the Genesys brand in October 2019, with the Genesys orange and array of gray colors replacing the familiar blues. This enhancement has no impact on PureCloud functionality. For more information, see the FAQs attachment. 


    #Roadmap/NewFeatures

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    Clay Tison
    Genesys - Employees
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    Attachment(s)



  • 2.  RE: New color scheme for PureCloud

    Posted 07-10-2019 10:29
    Looks Nice!

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    Jeremy Gillip
    ConvergeOne
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  • 3.  RE: New color scheme for PureCloud

    Posted 07-10-2019 19:18
    Edited by Blair Wilkinson 07-10-2019 19:18
    Hello Clay

    In case customers ask, is there any choice for the colour scheme i.e. a user can stay with current scheme if preferred please?

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    Thanks and regards
    Blair Wilkinson
    CVT (Global) Pty Ltd
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  • 4.  RE: New color scheme for PureCloud

    GENESYS
    Posted 07-10-2019 20:58
    The color changes will be global so there won’t be an opportunity for customers to keep the old colors. New functionality that’s being developed will follow the Genesys color scheme so for consistency all organizations will be moved over.




  • 5.  RE: New color scheme for PureCloud

    Posted 09-02-2019 18:55
    Hi,

    Will the color change also affect the PureCloud widget in Salesforce?
    https://help.mypurecloud.com/articles/client-interface-in-the-purecloud-embedded-clients/

    Thanks,
    Stephane

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    Stephane Gilbert
    Pyrios NZ Ltd
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  • 6.  RE: New color scheme for PureCloud

    GENESYS
    Posted 09-02-2019 20:22
    Salesforce widget will not be changed from the current scheme.  If we receive feedback that our customers would like that changed we will consider updating.

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    Darlene Oordt
    Sr Director, Product Management
    Genesys - Employees
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  • 7.  RE: New color scheme for PureCloud

    Posted 09-03-2019 20:45
    Thanks for the clarification Darlene

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    Stephane Gilbert
    Pyrios NZ Ltd
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  • 8.  RE: New color scheme for PureCloud

    Posted 09-03-2019 22:47
    I can see some PureCloud pages are already displayed with the new color scheme, whilst the rest still uses the old scheme. Is this intentional?

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    Tomas Vadinsky
    Cigna NZ
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  • 9.  RE: New color scheme for PureCloud

    GENESYS
    Posted 09-03-2019 23:26
    Tomas - can you provide some details around which screens you are referencing? Thanks.




  • 10.  RE: New color scheme for PureCloud

    Posted 09-04-2019 00:50
    Sure. For example screens under Admin -> Routing or Admin -> Architect use the new color schema.



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    Tomas Vadinsky
    Cigna NZ
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  • 11.  RE: New color scheme for PureCloud

    GENESYS
    Posted 09-04-2019 11:30
    Not in my organization. Perhaps you are part of a Beta?

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    George Ganahl GCP (PureCloud) ICCE CCXP
    Principal Technology Consultant
    Genesys
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  • 12.  RE: New color scheme for PureCloud

    GENESYS
    Posted 09-04-2019 11:47

    Tomas-

    We were able to reproduce what you are seeing and the development team is working on a fix.  Thank you for the heads up. 



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    Darlene Oordt
    Sr Director, Product Management
    Genesys - Employees
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  • 13.  RE: New color scheme for PureCloud

    GCAP Member
    Posted 09-18-2019 01:41
    Edited by Christian Legg 09-18-2019 01:59
    I've noticed that twice today I've seen a new login screen and twice I've seen an old login screen, yet when I proceed beyond each to the main screens it's the same old familiar colour schemes.)

    Is this expected, or am I suffering some cache issues?

    Is there any information available about how the colour scheme change rollout will be progressed, or some guaranteed dates for regions so that we can advise our users of the change?

    It may sound petty to technical people, but changing a small thing in a call centre agent's workspace - even something as simple as colours and fonts - requires some readjustment, so we'd like to be able to at least show our agents what they can expect, and be sure that when it does switch in that it remains.

    thanks!

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    Christian Legg
    MyBudget
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  • 14.  RE: New color scheme for PureCloud

    GENESYS
    Posted 09-18-2019 14:40

    Christian-

    You shouldn't be seeing the new login screen yet.  Development is looking into that now.

    In terms of timing, we are in the middle of an Internal Beta currently where our Genesys org as well as many of our demo organizations internal to Genesys have been switched over to the new colors.  We have gotten some great feedback and are in the process of making adjustments prior to releasing it to our customer base.  I would anticipate we are about a month out from release, but will continue to proactively communicate as much as possible to allow you to be able to plan.



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    Darlene Oordt
    Sr Director, Product Management
    Genesys - Employees
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  • 15.  RE: New color scheme for PureCloud

    GENESYS
    Posted 10-15-2019 15:53
    This topic was covered with a demo of the updated Color Scheme in the recent Q&A Show

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    Darlene Oordt
    Sr Director, Product Management
    Genesys - Employees
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  • 16.  RE: New color scheme for PureCloud

    GCAP Member
    Posted 10-15-2019 23:05
    Considering we are now in October, when will the new color scheme be released?

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    Darryn Chang
    Stuff Limited
    New Zealand
    3 Years Purecloud
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  • 17.  RE: New color scheme for PureCloud

    GENESYS
    Posted 10-15-2019 23:20
    Hi Darryn-  we've been in internal beta for a few months. Current GA target is October 30th.

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    Darlene Oordt
    Sr Director, Product Management
    Genesys - Employees
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  • 18.  RE: New color scheme for PureCloud

    GCAP Member
    Posted 10-17-2019 23:05
    Thanks for the QA link and the update on ETA Darlene - appreciated.

    We're readying information for our agents about this change now and the info provided has been helpful.

    Be curious to know from others if there are any questions raised by their agents once the change kicks in.

    regards

    C

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    Christian Legg
    MyBudget
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  • 19.  RE: New color scheme for PureCloud

    GENESYS
    Posted 10-18-2019 15:17
      |   view attached
    Here's a quick video I just did of the New Color Scheme that will be coming out shortly.

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    Darlene Oordt
    Sr Director, Product Management
    Genesys - Employees
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  • 20.  RE: New color scheme for PureCloud

    GENESYS
    Posted 10-25-2019 15:57
    Happy Friday!  The new color scheme is on the coming soon page and anticipated to release on Wednesday! https://help.mypurecloud.com/features-coming-soon/

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    Darlene Oordt
    Sr Director, Product Management
    Genesys - Employees
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  • 21.  RE: New color scheme for PureCloud

    GENESYS
    Posted 10-25-2019 16:16
    Exciting times. Thanks, Darlene!

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    Clay Tison
    Genesys - Employees
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  • 22.  RE: New color scheme for PureCloud

    GCAP Member
    Posted 11-05-2019 09:49
    The new color scheme looks great, nicely done!
    One small issue in the Metrics graph, the information upon mouse-over is dark grey on darker grey and not readable:
    Mouse-over information is not readable


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    Sven Schiller
    Kognitiv
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  • 23.  RE: New color scheme for PureCloud

    GENESYS
    Posted 11-05-2019 11:10
    Thanks for the feedback @Sven Schiller!  I have logged a ticket for Dev to take a look at.  ​

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    Darlene Oordt
    Sr Director, Product Management
    Genesys - Employees
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  • 24.  RE: New color scheme for PureCloud

    GCAP Member
    Posted 11-06-2019 10:37

    Thanks Darlene!

    Got another one for you. The search results in Performance->Agents and Performance->Queues appear behind (hidden by the table below) in the Desktop App and Chrome browser:

    Search results appear behind the table below and are not visible


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    Sven Schiller
    Kognitiv
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  • 25.  RE: New color scheme for PureCloud

    GENESYS
    Posted 11-06-2019 10:43
    Thanks Sven-  This is unrelated to the New Color Scheme, but we are aware of the issue and working on it!

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    Darlene Oordt
    Sr Director, Product Management
    Genesys - Employees
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  • 26.  RE: New color scheme for PureCloud

    Top 25 Contributor
    Posted 12-07-2019 01:44
    Edited by Paulo Mesquita 12-07-2019 01:47
    Hi Darlene,

    I am still getting the old authentication page when I clear the browser cache (Chrome/Firefox). I am not sure whether this is expected.






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    Paulo Mesquita
    Spark NZ Trading
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  • 27.  RE: New color scheme for PureCloud

    GENESYS
    Posted 12-09-2019 09:43
    Interesting. I see the old login color scheme for all regions except US East

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    George Ganahl GCP (PureCloud) ICCE
    Principal Technology Consultant
    Genesys
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  • 28.  RE: New color scheme for PureCloud

    Top 25 Contributor
    Posted 01-16-2020 21:30
    Hi George,

    I also got this one a couple of minutes ago on the Desktop App:



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    Paulo Mesquita
    Spark NZ Trading
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  • 29.  RE: New color scheme for PureCloud

    GENESYS
    Posted 01-17-2020 09:09
    Edited by George Ganahl 01-17-2020 09:09
    Per the PM, PureCloud shows the old scheme the first time you log into a specific region, then caches the info (locally, I think). So, if you have not logged into a specific region before or if the cache gets deleted (or you do a new install) you will see the old color scheme at the first login (as I understand it).

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    George Ganahl GCP (PureCloud), ICCE
    Principal Technology Consultant
    Genesys
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  • 30.  RE: New color scheme for PureCloud

    GENESYS
    Posted 01-17-2020 15:31
    Thanks George & Paulo-

    Update - the login screen should no longer display the old colors even with a new login or deleted cookies.  If you see the old colors anymore - please let me know.  The region selector screen may still show the old colors in the situations George mentions above, but that's anticipated to be fully switched over in the next couple of weeks.


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    Darlene Oordt
    Sr Director, Product Management
    Genesys - Employees
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  • 31.  RE: New color scheme for PureCloud

    Top 25 Contributor
    Posted 01-17-2020 16:50
    Thanks Darlene/George,

    Sometimes there is a delay in the management Org. So we can also see this one for 1 or 2 sec when moving to different customer Org.



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    Paulo Mesquita
    Spark NZ Trading
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