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Custom client add ins

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  • 1.  Custom client add ins

    Posted 17 days ago
    Hello all. I have an upcoming project where I will need to develop a custom add in for Interaction Desktop and Interaction Connect to allow an agent to enter in some information before transferring the call to a 3rd party system. Can anyone point me to documentation that will help me get started?

    Thank you
    #Integrations

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    Sean McGrath

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  • 2.  RE: Custom client add ins

    GENESYS
    Posted 17 days ago
    Hi Sean,

    For your Interaction Desktop integrations, I would advise attending the ICELib training from GU. This covers both how to add functionality to Interaction Desktop and also how to add PureConnect functionality to your own desktop application. (Some folks prefer to have the 3rd party app to be the "master" and allow the agent to manage interactions from within it.)

    For Interaction Connect you are looking at ICWS. Unfortunately, this is not currently available as a class from GU (although, by all means send an e-mail to education@genesys.com to enquire when and if one will be released.) In the meantime, I would recommend looking at the documentation available on the Developer Portal.

    HTH

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    Paul Simpson
    Senior Technical Instructor
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  • 3.  RE: Custom client add ins

    Posted 14 days ago
    Hi Paul,
    i have one question if you can help i will appreciate this,
    when the agent make a call, can we pass the phone number to a custom add in ?

    Thank You 


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    Mohammad Abd-Alrahman
    Fourth Dimension Systems
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  • 4.  RE: Custom client add ins
    Best Answer

    Top 25 Contributor
    Posted 14 days ago
    https://help.genesys.com/developer/cic/docs/connectaddin/index.html

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    Anthony Devine
    ABTRAN LIMITED
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  • 5.  RE: Custom client add ins

    Posted 14 days ago
    Very good. Thank you sir.

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    Sean McGrath
    Avtex Solutions, LLC
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  • 6.  RE: Custom client add ins

    GCAP Member
    Posted 13 days ago
    Hello,

    Just be aware that developping Addins in InteractionConnect is not available for old versions of PureConnect. You need to be in 2018R3/R4 at least. Before a lots of features are not working properly.

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    lionel Florence
    HELPLINE
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  • 7.  RE: Custom client add ins

    Posted 13 days ago
    Noted. Thank you for that.

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    Sean McGrath
    Avtex Solutions, LLC
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  • 8.  RE: Custom client add ins

    Posted 11 days ago
    Thank you. That helps me out in another area that I have not tested yet.

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    Sean McGrath
    Avtex Solutions, LLC
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