Hi All,

We wanted to provide an update on our Analytics Workspaces GA release.

Analytics Workspaces is currently only rolled out to USE1, USE2, USW2, and CAC1 regions. A bug was identified yesterday around some users' ability to see the link to the Dashboards home page. Since there are workarounds and the Care team is able to communicate those out, we do not plan to roll back the change. However, we don't want to introduce the bug in additional regions. The team is working on a hotfix for this issue and we plan to resume rolling it out asap once the fix is in place. We will provide more updates once the fix is resolved and what our new rollout schedule will be for the remaining regions.


FAQs: 

1. Dashboard Workarounds 
   1. If you are unable to access the Dashboard link from the Workspace, you can still access it directly at https://apps.mypurecloud.com/directory/#/analytics/dashboards 
      • Note: the ".com" will be different depending on region. Example ".ie" for Ireland, etc. 
   2. If the roles allow, providing a user with both "dashboard view" AND "dashboard edit" permissions will enable the Dashboard link from the Workspace. 
      • It should be "dashboard view OR dashboard edit" but this will be updated with the bug fix. 
2. To get to the Workspace landing page, click the "+" tab. 
3. Saving Views 
   1. Save As is still available - click the 3 dots on the tab you are currently on to save. 
   2. Your old list of saved views is still available on the Workspace landing page. 
   3. To find a specific saved view, you can use the saved views search bar. 
4. The yellow notice about tab permissions 
   1. Users need the new permissions to add new tabs during the current browsing session, and for the open tabs to be remembered if, for example, you close your browser and come back. 
      • Analytics > Tab Configurations > View permission  
      • Analytics > Tab Configurations > Edit permission  
      • Analytics > Tab Configurations > Delete permission 

Additional Resources: 

1. Feature Documentation 
2. Demo of the new functionality  
3. If you are still having trouble accessing the dashboards or with saving, please contact Customer Care

We apologize for the inconvenience! Thank you all for your patience as we work to quickly resolve this issue.

Thank you,
Jacky 

Hi All,

We wanted to provide an update on our Analytics Workspaces GA release.

Analytics Workspaces is currently only rolled out to USE1, USE2, USW2, and CAC1 regions. A bug was identified yesterday around some users' ability to see the link to the Dashboards home page. Since there are workarounds and the Care team is able to communicate those out, we do not plan to roll back the change. However, we don't want to introduce the bug in additional regions. The team is working on a hotfix for this issue and we plan to resume rolling it out asap once the fix is in place. We will provide more updates once the fix is resolved and what our new rollout schedule will be for the remaining regions.


FAQs: 

1. Dashboard Workarounds 
   1. If you are unable to access the Dashboard link from the Workspace, you can still access it directly at https://apps.mypurecloud.com/directory/#/analytics/dashboards 
      • Note: the ".com" will be different depending on region. Example ".ie" for Ireland, etc. 
   2. If the roles allow, providing a user with both "dashboard view" AND "dashboard edit" permissions will enable the Dashboard link from the Workspace. 
      • It should be "dashboard view OR dashboard edit" but this will be updated with the bug fix. 
2. To get to the Workspace landing page, click the "+" tab. 
3. Saving Views 
   1. Save As is still available - click the 3 dots on the tab you are currently on to save. 
   2. Your old list of saved views is still available on the Workspace landing page. 
   3. To find a specific saved view, you can use the saved views search bar. 
4. The yellow notice about tab permissions 
   1. Users need the new permissions to add new tabs during the current browsing session, and for the open tabs to be remembered if, for example, you close your browser and come back. 
      • Analytics > Tab Configurations > View permission  
      • Analytics > Tab Configurations > Edit permission  
      • Analytics > Tab Configurations > Delete permission 

Additional Resources: 

1. Feature Documentation 
2. Demo of the new functionality  
3. If you are still having trouble accessing the dashboards or with saving, please contact Customer Care

We apologize for the inconvenience! Thank you all for your patience as we work to quickly resolve this issue.

Thank you,
Jacky 

1. Current list of regions with Analytics Workspace turned on
   • US-EAST-1 (Virginia)
   • US-EAST-2 (FedRamp)
   • US-WEST-2 (Oregon)
   • CA-CENTRAL-1 (Canada)
2. List of regions where deployment is paused until further notice of the bug fix
   • AP-NORTHEAST-1 (Tokyo)
   • AP-NORTHEAST-2 (Seoul)
   • AP-SOUTH-1 (Mumbai)
   • AP-SOUTHEAST-2 (Sydney)
   • EU-CENTRAL-1 (Frankfurt)
   • EU-WEST-1 (Ireland)
   • EU-WEST-2 (London)

• Add "/directory/#/analytics/dashboards " to the end of the core URL

Hi All,

We wanted to provide an update on our Analytics Workspaces GA release.

Analytics Workspaces is currently only rolled out to USE1, USE2, USW2, and CAC1 regions. A bug was identified yesterday around some users' ability to see the link to the Dashboards home page. Since there are workarounds and the Care team is able to communicate those out, we do not plan to roll back the change. However, we don't want to introduce the bug in additional regions. The team is working on a hotfix for this issue and we plan to resume rolling it out asap once the fix is in place. We will provide more updates once the fix is resolved and what our new rollout schedule will be for the remaining regions.


FAQs: 

1. Dashboard Workarounds 
   1. If you are unable to access the Dashboard link from the Workspace, you can still access it directly at https://apps.mypurecloud.com/directory/#/analytics/dashboards 
      • Note: the ".com" will be different depending on region. Example ".ie" for Ireland, etc. 
   2. If the roles allow, providing a user with both "dashboard view" AND "dashboard edit" permissions will enable the Dashboard link from the Workspace. 
      • It should be "dashboard view OR dashboard edit" but this will be updated with the bug fix. 
2. To get to the Workspace landing page, click the "+" tab. 
3. Saving Views 
   1. Save As is still available - click the 3 dots on the tab you are currently on to save. 
   2. Your old list of saved views is still available on the Workspace landing page. 
   3. To find a specific saved view, you can use the saved views search bar. 
4. The yellow notice about tab permissions 
   1. Users need the new permissions to add new tabs during the current browsing session, and for the open tabs to be remembered if, for example, you close your browser and come back. 
      • Analytics > Tab Configurations > View permission  
      • Analytics > Tab Configurations > Edit permission  
      • Analytics > Tab Configurations > Delete permission 

Additional Resources: 

1. Feature Documentation 
2. Demo of the new functionality  
3. If you are still having trouble accessing the dashboards or with saving, please contact Customer Care

We apologize for the inconvenience! Thank you all for your patience as we work to quickly resolve this issue.

Thank you,
Jacky 

Hi All,

We wanted to provide an update on our Analytics Workspaces GA release.

Analytics Workspaces is currently only rolled out to USE1, USE2, USW2, and CAC1 regions. A bug was identified yesterday around some users' ability to see the link to the Dashboards home page. Since there are workarounds and the Care team is able to communicate those out, we do not plan to roll back the change. However, we don't want to introduce the bug in additional regions. The team is working on a hotfix for this issue and we plan to resume rolling it out asap once the fix is in place. We will provide more updates once the fix is resolved and what our new rollout schedule will be for the remaining regions.


FAQs: 

1. Dashboard Workarounds 
   1. If you are unable to access the Dashboard link from the Workspace, you can still access it directly at https://apps.mypurecloud.com/directory/#/analytics/dashboards 
      • Note: ​​The core URLs (https://apps.mypurecloud.com) vary by region. The list of core URLs can be found here.
        
        • Add "/directory/#/analytics/dashboards " to the end of the core URL.
   2. If the roles allow, providing a user with both "dashboard view" AND "dashboard edit" permissions will enable the Dashboard link from the Workspace. 
      • It should be "dashboard view OR dashboard edit" but this will be updated with the bug fix. 
2. To get to the Workspace landing page, click the "+" tab. 
3. Saving Views 
   1. Save As is still available - click the 3 dots on the tab you are currently on to save. 
   2. Your old list of saved views is still available on the Workspace landing page. 
   3. To find a specific saved view, you can use the saved views search bar. 
4. The yellow notice about tab permissions 
   1. Users need the new permissions to add new tabs during the current browsing session, and for the open tabs to be remembered if, for example, you close your browser and come back. 
      • Analytics > Tab Configurations > View permission  
      • Analytics > Tab Configurations > Edit permission  
      • Analytics > Tab Configurations > Delete permission 

Additional Resources: 

1. Feature Documentation 
2. Demo of the new functionality  
3. If you are still having trouble accessing the dashboards or with saving, please contact Customer Care

We apologize for the inconvenience! Thank you all for your patience as we work to quickly resolve this issue.

Thank you,
Jacky 

Hi All,

We wanted to provide an update on our Analytics Workspaces GA release.

Analytics Workspaces is currently only rolled out to USE1, USE2, USW2, and CAC1 regions. A bug was identified yesterday around some users' ability to see the link to the Dashboards home page. Since there are workarounds and the Care team is able to communicate those out, we do not plan to roll back the change. However, we don't want to introduce the bug in additional regions. The team is working on a hotfix for this issue and we plan to resume rolling it out asap once the fix is in place. We will provide more updates once the fix is resolved and what our new rollout schedule will be for the remaining regions.


FAQs: 

1. Dashboard Workarounds 
   1. If you are unable to access the Dashboard link from the Workspace, you can still access it directly at https://apps.mypurecloud.com/directory/#/analytics/dashboards 
      • Note: ​​The core URLs (https://apps.mypurecloud.com) vary by region. The list of core URLs can be found here.
        
        • Add "/directory/#/analytics/dashboards " to the end of the core URL.
   2. If the roles allow, providing a user with both "dashboard view" AND "dashboard edit" permissions will enable the Dashboard link from the Workspace. 
      • It should be "dashboard view OR dashboard edit" but this will be updated with the bug fix. 
2. To get to the Workspace landing page, click the "+" tab. 
3. Saving Views 
   1. Save As is still available - click the 3 dots on the tab you are currently on to save. 
   2. Your old list of saved views is still available on the Workspace landing page. 
   3. To find a specific saved view, you can use the saved views search bar. 
4. The yellow notice about tab permissions 
   1. Users need the new permissions to add new tabs during the current browsing session, and for the open tabs to be remembered if, for example, you close your browser and come back. 
      • Analytics > Tab Configurations > View permission  
      • Analytics > Tab Configurations > Edit permission  
      • Analytics > Tab Configurations > Delete permission 

Additional Resources: 

1. Feature Documentation 
2. Demo of the new functionality  
3. If you are still having trouble accessing the dashboards or with saving, please contact Customer Care

We apologize for the inconvenience! Thank you all for your patience as we work to quickly resolve this issue.

Thank you,
Jacky 

Hi All,

We wanted to provide an update on our Analytics Workspaces GA release.

Analytics Workspaces is currently only rolled out to USE1, USE2, USW2, and CAC1 regions. A bug was identified yesterday around some users' ability to see the link to the Dashboards home page. Since there are workarounds and the Care team is able to communicate those out, we do not plan to roll back the change. However, we don't want to introduce the bug in additional regions. The team is working on a hotfix for this issue and we plan to resume rolling it out asap once the fix is in place. We will provide more updates once the fix is resolved and what our new rollout schedule will be for the remaining regions.


FAQs: 

1. Dashboard Workarounds 
   1. If you are unable to access the Dashboard link from the Workspace, you can still access it directly at https://apps.mypurecloud.com/directory/#/analytics/dashboards 
      • Note: ​​The core URLs (https://apps.mypurecloud.com) vary by region. The list of core URLs can be found here.
        
        • Add "/directory/#/analytics/dashboards " to the end of the core URL.
   2. If the roles allow, providing a user with both "dashboard view" AND "dashboard edit" permissions will enable the Dashboard link from the Workspace. 
      • It should be "dashboard view OR dashboard edit" but this will be updated with the bug fix. 
2. To get to the Workspace landing page, click the "+" tab. 
3. Saving Views 
   1. Save As is still available - click the 3 dots on the tab you are currently on to save. 
   2. Your old list of saved views is still available on the Workspace landing page. 
   3. To find a specific saved view, you can use the saved views search bar. 
4. The yellow notice about tab permissions 
   1. Users need the new permissions to add new tabs during the current browsing session, and for the open tabs to be remembered if, for example, you close your browser and come back. 
      • Analytics > Tab Configurations > View permission  
      • Analytics > Tab Configurations > Edit permission  
      • Analytics > Tab Configurations > Delete permission 

Additional Resources: 

1. Feature Documentation 
2. Demo of the new functionality  
3. If you are still having trouble accessing the dashboards or with saving, please contact Customer Care

We apologize for the inconvenience! Thank you all for your patience as we work to quickly resolve this issue.

Thank you,
Jacky 

Hi All,

We wanted to provide an update on our Analytics Workspaces GA release.

Analytics Workspaces is currently only rolled out to USE1, USE2, USW2, and CAC1 regions. A bug was identified yesterday around some users' ability to see the link to the Dashboards home page. Since there are workarounds and the Care team is able to communicate those out, we do not plan to roll back the change. However, we don't want to introduce the bug in additional regions. The team is working on a hotfix for this issue and we plan to resume rolling it out asap once the fix is in place. We will provide more updates once the fix is resolved and what our new rollout schedule will be for the remaining regions.


FAQs: 

1. Dashboard Workarounds 
   1. If you are unable to access the Dashboard link from the Workspace, you can still access it directly at https://apps.mypurecloud.com/directory/#/analytics/dashboards 
      • Note: ​​The core URLs (https://apps.mypurecloud.com) vary by region. The list of core URLs can be found here.
        
        • Add "/directory/#/analytics/dashboards " to the end of the core URL.
   2. If the roles allow, providing a user with both "dashboard view" AND "dashboard edit" permissions will enable the Dashboard link from the Workspace. 
      • It should be "dashboard view OR dashboard edit" but this will be updated with the bug fix. 
2. To get to the Workspace landing page, click the "+" tab. 
3. Saving Views 
   1. Save As is still available - click the 3 dots on the tab you are currently on to save. 
   2. Your old list of saved views is still available on the Workspace landing page. 
   3. To find a specific saved view, you can use the saved views search bar. 
4. The yellow notice about tab permissions 
   1. Users need the new permissions to add new tabs during the current browsing session, and for the open tabs to be remembered if, for example, you close your browser and come back. 
      • Analytics > Tab Configurations > View permission  
      • Analytics > Tab Configurations > Edit permission  
      • Analytics > Tab Configurations > Delete permission 

Additional Resources: 

1. Feature Documentation 
2. Demo of the new functionality  
3. If you are still having trouble accessing the dashboards or with saving, please contact Customer Care

We apologize for the inconvenience! Thank you all for your patience as we work to quickly resolve this issue.

Thank you,
Jacky 

Hi All,

We wanted to provide an update on our Analytics Workspaces GA release.

Analytics Workspaces is currently only rolled out to USE1, USE2, USW2, and CAC1 regions. A bug was identified yesterday around some users' ability to see the link to the Dashboards home page. Since there are workarounds and the Care team is able to communicate those out, we do not plan to roll back the change. However, we don't want to introduce the bug in additional regions. The team is working on a hotfix for this issue and we plan to resume rolling it out asap once the fix is in place. We will provide more updates once the fix is resolved and what our new rollout schedule will be for the remaining regions.


FAQs: 

1. Dashboard Workarounds 
   1. If you are unable to access the Dashboard link from the Workspace, you can still access it directly at https://apps.mypurecloud.com/directory/#/analytics/dashboards 
      • Note: ​​The core URLs (https://apps.mypurecloud.com) vary by region. The list of core URLs can be found here.
        
        • Add "/directory/#/analytics/dashboards " to the end of the core URL.
   2. If the roles allow, providing a user with both "dashboard view" AND "dashboard edit" permissions will enable the Dashboard link from the Workspace. 
      • It should be "dashboard view OR dashboard edit" but this will be updated with the bug fix. 
2. To get to the Workspace landing page, click the "+" tab. 
3. Saving Views 
   1. Save As is still available - click the 3 dots on the tab you are currently on to save. 
   2. Your old list of saved views is still available on the Workspace landing page. 
   3. To find a specific saved view, you can use the saved views search bar. 
4. The yellow notice about tab permissions 
   1. Users need the new permissions to add new tabs during the current browsing session, and for the open tabs to be remembered if, for example, you close your browser and come back. 
      • Analytics > Tab Configurations > View permission  
      • Analytics > Tab Configurations > Edit permission  
      • Analytics > Tab Configurations > Delete permission 

Additional Resources: 

1. Feature Documentation 
2. Demo of the new functionality  
3. If you are still having trouble accessing the dashboards or with saving, please contact Customer Care

We apologize for the inconvenience! Thank you all for your patience as we work to quickly resolve this issue.

Thank you,
Jacky 

Hi All,

We wanted to provide an update on our Analytics Workspaces GA release.

Analytics Workspaces is currently only rolled out to USE1, USE2, USW2, and CAC1 regions. A bug was identified yesterday around some users' ability to see the link to the Dashboards home page. Since there are workarounds and the Care team is able to communicate those out, we do not plan to roll back the change. However, we don't want to introduce the bug in additional regions. The team is working on a hotfix for this issue and we plan to resume rolling it out asap once the fix is in place. We will provide more updates once the fix is resolved and what our new rollout schedule will be for the remaining regions.


FAQs: 

1. Dashboard Workarounds 
   1. If you are unable to access the Dashboard link from the Workspace, you can still access it directly at https://apps.mypurecloud.com/directory/#/analytics/dashboards 
      • Note: ​​The core URLs (https://apps.mypurecloud.com) vary by region. The list of core URLs can be found here.
        
        • Add "/directory/#/analytics/dashboards " to the end of the core URL.
   2. If the roles allow, providing a user with both "dashboard view" AND "dashboard edit" permissions will enable the Dashboard link from the Workspace. 
      • It should be "dashboard view OR dashboard edit" but this will be updated with the bug fix. 
2. To get to the Workspace landing page, click the "+" tab. 
3. Saving Views 
   1. Save As is still available - click the 3 dots on the tab you are currently on to save. 
   2. Your old list of saved views is still available on the Workspace landing page. 
   3. To find a specific saved view, you can use the saved views search bar. 
4. The yellow notice about tab permissions 
   1. Users need the new permissions to add new tabs during the current browsing session, and for the open tabs to be remembered if, for example, you close your browser and come back. 
      • Analytics > Tab Configurations > View permission  
      • Analytics > Tab Configurations > Edit permission  
      • Analytics > Tab Configurations > Delete permission 

Additional Resources: 

1. Feature Documentation 
2. Demo of the new functionality  
3. If you are still having trouble accessing the dashboards or with saving, please contact Customer Care

We apologize for the inconvenience! Thank you all for your patience as we work to quickly resolve this issue.

Thank you,
Jacky 

Hi All,

We wanted to provide an update on our Analytics Workspaces GA release.

Analytics Workspaces is currently only rolled out to USE1, USE2, USW2, and CAC1 regions. A bug was identified yesterday around some users' ability to see the link to the Dashboards home page. Since there are workarounds and the Care team is able to communicate those out, we do not plan to roll back the change. However, we don't want to introduce the bug in additional regions. The team is working on a hotfix for this issue and we plan to resume rolling it out asap once the fix is in place. We will provide more updates once the fix is resolved and what our new rollout schedule will be for the remaining regions.


FAQs: 

1. Dashboard Workarounds 
   1. If you are unable to access the Dashboard link from the Workspace, you can still access it directly at https://apps.mypurecloud.com/directory/#/analytics/dashboards 
      • Note: ​​The core URLs (https://apps.mypurecloud.com) vary by region. The list of core URLs can be found here.
        
        • Add "/directory/#/analytics/dashboards " to the end of the core URL.
   2. If the roles allow, providing a user with both "dashboard view" AND "dashboard edit" permissions will enable the Dashboard link from the Workspace. 
      • It should be "dashboard view OR dashboard edit" but this will be updated with the bug fix. 
2. To get to the Workspace landing page, click the "+" tab. 
3. Saving Views 
   1. Save As is still available - click the 3 dots on the tab you are currently on to save. 
   2. Your old list of saved views is still available on the Workspace landing page. 
   3. To find a specific saved view, you can use the saved views search bar. 
4. The yellow notice about tab permissions 
   1. Users need the new permissions to add new tabs during the current browsing session, and for the open tabs to be remembered if, for example, you close your browser and come back. 
      • Analytics > Tab Configurations > View permission  
      • Analytics > Tab Configurations > Edit permission  
      • Analytics > Tab Configurations > Delete permission 

Additional Resources: 

1. Feature Documentation 
2. Demo of the new functionality  
3. If you are still having trouble accessing the dashboards or with saving, please contact Customer Care

We apologize for the inconvenience! Thank you all for your patience as we work to quickly resolve this issue.

Thank you,
Jacky 

Hi All,

We wanted to provide an update on our Analytics Workspaces GA release.

Analytics Workspaces is currently only rolled out to USE1, USE2, USW2, and CAC1 regions. A bug was identified yesterday around some users' ability to see the link to the Dashboards home page. Since there are workarounds and the Care team is able to communicate those out, we do not plan to roll back the change. However, we don't want to introduce the bug in additional regions. The team is working on a hotfix for this issue and we plan to resume rolling it out asap once the fix is in place. We will provide more updates once the fix is resolved and what our new rollout schedule will be for the remaining regions.


FAQs: 

1. Dashboard Workarounds 
   1. If you are unable to access the Dashboard link from the Workspace, you can still access it directly at https://apps.mypurecloud.com/directory/#/analytics/dashboards 
      • Note: ​​The core URLs (https://apps.mypurecloud.com) vary by region. The list of core URLs can be found here.
        
        • Add "/directory/#/analytics/dashboards " to the end of the core URL.
   2. If the roles allow, providing a user with both "dashboard view" AND "dashboard edit" permissions will enable the Dashboard link from the Workspace. 
      • It should be "dashboard view OR dashboard edit" but this will be updated with the bug fix. 
2. To get to the Workspace landing page, click the "+" tab. 
3. Saving Views 
   1. Save As is still available - click the 3 dots on the tab you are currently on to save. 
   2. Your old list of saved views is still available on the Workspace landing page. 
   3. To find a specific saved view, you can use the saved views search bar. 
4. The yellow notice about tab permissions 
   1. Users need the new permissions to add new tabs during the current browsing session, and for the open tabs to be remembered if, for example, you close your browser and come back. 
      • Analytics > Tab Configurations > View permission  
      • Analytics > Tab Configurations > Edit permission  
      • Analytics > Tab Configurations > Delete permission 

Additional Resources: 

1. Feature Documentation 
2. Demo of the new functionality  
3. If you are still having trouble accessing the dashboards or with saving, please contact Customer Care

We apologize for the inconvenience! Thank you all for your patience as we work to quickly resolve this issue.

Thank you,
Jacky 

Hi All,

We wanted to provide an update on our Analytics Workspaces GA release.

Analytics Workspaces is currently only rolled out to USE1, USE2, USW2, and CAC1 regions. A bug was identified yesterday around some users' ability to see the link to the Dashboards home page. Since there are workarounds and the Care team is able to communicate those out, we do not plan to roll back the change. However, we don't want to introduce the bug in additional regions. The team is working on a hotfix for this issue and we plan to resume rolling it out asap once the fix is in place. We will provide more updates once the fix is resolved and what our new rollout schedule will be for the remaining regions.


FAQs: 

1. Dashboard Workarounds 
   1. If you are unable to access the Dashboard link from the Workspace, you can still access it directly at https://apps.mypurecloud.com/directory/#/analytics/dashboards 
      • Note: ​​The core URLs (https://apps.mypurecloud.com) vary by region. The list of core URLs can be found here.
        
        • Add "/directory/#/analytics/dashboards " to the end of the core URL.
   2. If the roles allow, providing a user with both "dashboard view" AND "dashboard edit" permissions will enable the Dashboard link from the Workspace. 
      • It should be "dashboard view OR dashboard edit" but this will be updated with the bug fix. 
2. To get to the Workspace landing page, click the "+" tab. 
3. Saving Views 
   1. Save As is still available - click the 3 dots on the tab you are currently on to save. 
   2. Your old list of saved views is still available on the Workspace landing page. 
   3. To find a specific saved view, you can use the saved views search bar. 
4. The yellow notice about tab permissions 
   1. Users need the new permissions to add new tabs during the current browsing session, and for the open tabs to be remembered if, for example, you close your browser and come back. 
      • Analytics > Tab Configurations > View permission  
      • Analytics > Tab Configurations > Edit permission  
      • Analytics > Tab Configurations > Delete permission 

Additional Resources: 

1. Feature Documentation 
2. Demo of the new functionality  
3. If you are still having trouble accessing the dashboards or with saving, please contact Customer Care

We apologize for the inconvenience! Thank you all for your patience as we work to quickly resolve this issue.

Thank you,
Jacky 

Hi All,

We wanted to provide an update on our Analytics Workspaces GA release.

Analytics Workspaces is currently only rolled out to USE1, USE2, USW2, and CAC1 regions. A bug was identified yesterday around some users' ability to see the link to the Dashboards home page. Since there are workarounds and the Care team is able to communicate those out, we do not plan to roll back the change. However, we don't want to introduce the bug in additional regions. The team is working on a hotfix for this issue and we plan to resume rolling it out asap once the fix is in place. We will provide more updates once the fix is resolved and what our new rollout schedule will be for the remaining regions.


FAQs: 

1. Dashboard Workarounds 
   1. If you are unable to access the Dashboard link from the Workspace, you can still access it directly at https://apps.mypurecloud.com/directory/#/analytics/dashboards 
      • Note: ​​The core URLs (https://apps.mypurecloud.com) vary by region. The list of core URLs can be found here.
        
        • Add "/directory/#/analytics/dashboards " to the end of the core URL.
   2. If the roles allow, providing a user with both "dashboard view" AND "dashboard edit" permissions will enable the Dashboard link from the Workspace. 
      • It should be "dashboard view OR dashboard edit" but this will be updated with the bug fix. 
2. To get to the Workspace landing page, click the "+" tab. 
3. Saving Views 
   1. Save As is still available - click the 3 dots on the tab you are currently on to save. 
   2. Your old list of saved views is still available on the Workspace landing page. 
   3. To find a specific saved view, you can use the saved views search bar. 
4. The yellow notice about tab permissions 
   1. Users need the new permissions to add new tabs during the current browsing session, and for the open tabs to be remembered if, for example, you close your browser and come back. 
      • Analytics > Tab Configurations > View permission  
      • Analytics > Tab Configurations > Edit permission  
      • Analytics > Tab Configurations > Delete permission 

Additional Resources: 

1. Feature Documentation 
2. Demo of the new functionality  
3. If you are still having trouble accessing the dashboards or with saving, please contact Customer Care

We apologize for the inconvenience! Thank you all for your patience as we work to quickly resolve this issue.

Thank you,
Jacky 

Hi All,

We wanted to provide an update on our Analytics Workspaces GA release.

Analytics Workspaces is currently only rolled out to USE1, USE2, USW2, and CAC1 regions. A bug was identified yesterday around some users' ability to see the link to the Dashboards home page. Since there are workarounds and the Care team is able to communicate those out, we do not plan to roll back the change. However, we don't want to introduce the bug in additional regions. The team is working on a hotfix for this issue and we plan to resume rolling it out asap once the fix is in place. We will provide more updates once the fix is resolved and what our new rollout schedule will be for the remaining regions.


FAQs: 

1. Dashboard Workarounds 
   1. If you are unable to access the Dashboard link from the Workspace, you can still access it directly at https://apps.mypurecloud.com/directory/#/analytics/dashboards 
      • Note: ​​The core URLs (https://apps.mypurecloud.com) vary by region. The list of core URLs can be found here.
        
        • Add "/directory/#/analytics/dashboards " to the end of the core URL.
   2. If the roles allow, providing a user with both "dashboard view" AND "dashboard edit" permissions will enable the Dashboard link from the Workspace. 
      • It should be "dashboard view OR dashboard edit" but this will be updated with the bug fix. 
2. To get to the Workspace landing page, click the "+" tab. 
3. Saving Views 
   1. Save As is still available - click the 3 dots on the tab you are currently on to save. 
   2. Your old list of saved views is still available on the Workspace landing page. 
   3. To find a specific saved view, you can use the saved views search bar. 
4. The yellow notice about tab permissions 
   1. Users need the new permissions to add new tabs during the current browsing session, and for the open tabs to be remembered if, for example, you close your browser and come back. 
      • Analytics > Tab Configurations > View permission  
      • Analytics > Tab Configurations > Edit permission  
      • Analytics > Tab Configurations > Delete permission 

Additional Resources: 

1. Feature Documentation 
2. Demo of the new functionality  
3. If you are still having trouble accessing the dashboards or with saving, please contact Customer Care

We apologize for the inconvenience! Thank you all for your patience as we work to quickly resolve this issue.

Thank you,
Jacky 

Hi All,

We wanted to provide an update on our Analytics Workspaces GA release.

Analytics Workspaces is currently only rolled out to USE1, USE2, USW2, and CAC1 regions. A bug was identified yesterday around some users' ability to see the link to the Dashboards home page. Since there are workarounds and the Care team is able to communicate those out, we do not plan to roll back the change. However, we don't want to introduce the bug in additional regions. The team is working on a hotfix for this issue and we plan to resume rolling it out asap once the fix is in place. We will provide more updates once the fix is resolved and what our new rollout schedule will be for the remaining regions.


FAQs: 

1. Dashboard Workarounds 
   1. If you are unable to access the Dashboard link from the Workspace, you can still access it directly at https://apps.mypurecloud.com/directory/#/analytics/dashboards 
      • Note: ​​The core URLs (https://apps.mypurecloud.com) vary by region. The list of core URLs can be found here.
        
        • Add "/directory/#/analytics/dashboards " to the end of the core URL.
   2. If the roles allow, providing a user with both "dashboard view" AND "dashboard edit" permissions will enable the Dashboard link from the Workspace. 
      • It should be "dashboard view OR dashboard edit" but this will be updated with the bug fix. 
2. To get to the Workspace landing page, click the "+" tab. 
3. Saving Views 
   1. Save As is still available - click the 3 dots on the tab you are currently on to save. 
   2. Your old list of saved views is still available on the Workspace landing page. 
   3. To find a specific saved view, you can use the saved views search bar. 
4. The yellow notice about tab permissions 
   1. Users need the new permissions to add new tabs during the current browsing session, and for the open tabs to be remembered if, for example, you close your browser and come back. 
      • Analytics > Tab Configurations > View permission  
      • Analytics > Tab Configurations > Edit permission  
      • Analytics > Tab Configurations > Delete permission 

Additional Resources: 

1. Feature Documentation 
2. Demo of the new functionality  
3. If you are still having trouble accessing the dashboards or with saving, please contact Customer Care

We apologize for the inconvenience! Thank you all for your patience as we work to quickly resolve this issue.

Thank you,
Jacky 

Hi All,

We wanted to provide an update on our Analytics Workspaces GA release.

Analytics Workspaces is currently only rolled out to USE1, USE2, USW2, and CAC1 regions. A bug was identified yesterday around some users' ability to see the link to the Dashboards home page. Since there are workarounds and the Care team is able to communicate those out, we do not plan to roll back the change. However, we don't want to introduce the bug in additional regions. The team is working on a hotfix for this issue and we plan to resume rolling it out asap once the fix is in place. We will provide more updates once the fix is resolved and what our new rollout schedule will be for the remaining regions.


FAQs: 

1. Dashboard Workarounds 
   1. If you are unable to access the Dashboard link from the Workspace, you can still access it directly at https://apps.mypurecloud.com/directory/#/analytics/dashboards 
      • Note: ​​The core URLs (https://apps.mypurecloud.com) vary by region. The list of core URLs can be found here.
        
        • Add "/directory/#/analytics/dashboards " to the end of the core URL.
   2. If the roles allow, providing a user with both "dashboard view" AND "dashboard edit" permissions will enable the Dashboard link from the Workspace. 
      • It should be "dashboard view OR dashboard edit" but this will be updated with the bug fix. 
2. To get to the Workspace landing page, click the "+" tab. 
3. Saving Views 
   1. Save As is still available - click the 3 dots on the tab you are currently on to save. 
   2. Your old list of saved views is still available on the Workspace landing page. 
   3. To find a specific saved view, you can use the saved views search bar. 
4. The yellow notice about tab permissions 
   1. Users need the new permissions to add new tabs during the current browsing session, and for the open tabs to be remembered if, for example, you close your browser and come back. 
      • Analytics > Tab Configurations > View permission  
      • Analytics > Tab Configurations > Edit permission  
      • Analytics > Tab Configurations > Delete permission 

Additional Resources: 

1. Feature Documentation 
2. Demo of the new functionality  
3. If you are still having trouble accessing the dashboards or with saving, please contact Customer Care

We apologize for the inconvenience! Thank you all for your patience as we work to quickly resolve this issue.

Thank you,
Jacky 

Hi All,

We wanted to provide an update on our Analytics Workspaces GA release.

Analytics Workspaces is currently only rolled out to USE1, USE2, USW2, and CAC1 regions. A bug was identified yesterday around some users' ability to see the link to the Dashboards home page. Since there are workarounds and the Care team is able to communicate those out, we do not plan to roll back the change. However, we don't want to introduce the bug in additional regions. The team is working on a hotfix for this issue and we plan to resume rolling it out asap once the fix is in place. We will provide more updates once the fix is resolved and what our new rollout schedule will be for the remaining regions.


FAQs: 

1. Dashboard Workarounds 
   1. If you are unable to access the Dashboard link from the Workspace, you can still access it directly at https://apps.mypurecloud.com/directory/#/analytics/dashboards 
      • Note: ​​The core URLs (https://apps.mypurecloud.com) vary by region. The list of core URLs can be found here.
        
        • Add "/directory/#/analytics/dashboards " to the end of the core URL.
   2. If the roles allow, providing a user with both "dashboard view" AND "dashboard edit" permissions will enable the Dashboard link from the Workspace. 
      • It should be "dashboard view OR dashboard edit" but this will be updated with the bug fix. 
2. To get to the Workspace landing page, click the "+" tab. 
3. Saving Views 
   1. Save As is still available - click the 3 dots on the tab you are currently on to save. 
   2. Your old list of saved views is still available on the Workspace landing page. 
   3. To find a specific saved view, you can use the saved views search bar. 
4. The yellow notice about tab permissions 
   1. Users need the new permissions to add new tabs during the current browsing session, and for the open tabs to be remembered if, for example, you close your browser and come back. 
      • Analytics > Tab Configurations > View permission  
      • Analytics > Tab Configurations > Edit permission  
      • Analytics > Tab Configurations > Delete permission 

Additional Resources: 

1. Feature Documentation 
2. Demo of the new functionality  
3. If you are still having trouble accessing the dashboards or with saving, please contact Customer Care

We apologize for the inconvenience! Thank you all for your patience as we work to quickly resolve this issue.

Thank you,
Jacky