Workforce Engagement Management

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KPIs & Sparks | Genesys Gamification Event Series

  • 1.  KPIs & Sparks | Genesys Gamification Event Series

    Posted 09-16-2020 18:23
    At first glance, you might think gamification equals playing games. However, gamification is about using game concepts to enhance your experience, but the results to stand to gain are very serious business. When you gamify KPIs and make reaching goals fun for agents, it can totally change "the game" (pun intended) for contact center performance. Instead of feeling monitored and pressured to perform well, agents can take charge of their own skill development through individual and collective goals.

    Have you checked out our instructional content?

    Check out this video on KPIs & Sparks.

    What are your thoughts? Let us know in the comments if you have additional questions or thoughts on the topic.


    Marcela Areiza
    Product Marketing/Management Manager
    Genesys - Employees