PureConnect

Discussion Thread View
Expand all | Collapse all

Register third party SIP softphone clients with CIC Server

  • 1.  Register third party SIP softphone clients with CIC Server

    Posted 07-10-2019 13:57
    Hi ,

    I am trying provision third party sip softphone client like X-lite with CIC server, but unable to provision it .
    How do I provision it? Is this step similar to the provisioning of ININ sip softphone.
    Any supporting document , with this regards will be really helpful

    #SIP/VolP
    #Telephony

    ------------------------------
    Rajneesh

    ------------------------------


  • 2.  RE: Register third party SIP softphone clients with CIC Server

    GENESYS
    Posted 07-10-2019 15:19
    Rajneesh,

    Ok, so the procedure is essentially the same for any unmanaged device. Soft or Hard phone

    Firstly, you will need to create a SIP line to accept registration requests on Port 5060.
    Next, you will need to create unmanaged stations in IA, each with a unique SIP username.
    Finally, you need to configure the device (in your case, the softphone) to register with the IC server, using the SIP username specified above.

    Feel free to ask follow-up question(s) if you need further explanation of any of this :-)

    ------------------------------
    Paul Simpson
    Senior Technical Instructor
    ------------------------------