Genesys DX (formerly Bold360)

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  • 1.  Can end users send themselves a transcript of the chat?

    GENESYS
    Posted 11-24-2021 12:20
    Hi DX Community,

    Is it possible for end users, be them customers or employees if using Helpdesk, to have a transcript of the chat sent to them?

    Thanks!
    Rebecca 


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    Rebecca Roberts
    Genesys - Employees
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  • 2.  RE: Can end users send themselves a transcript of the chat?

    Posted 11-24-2021 13:06
    Hi Rebecca,

    We have custom solution for that based on Genesys Cloud API and Azure.
    Here you can find some idea https://noralogix.medium.com/genesys-cloud-chat-transcribe-8a4edcb6a6d4

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    Taras Buha
    taras@noralogix.com
    www.noralogix.com
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  • 3.  RE: Can end users send themselves a transcript of the chat?

    GENESYS
    Posted 11-29-2021 20:02
    In addition to what was outlined by Taras, there is also a feature inside the platform that allows users to send themselves a transcript.

    This is done through logging into the Genesys DX Admin Center. From here, go to Channels > Chat > Chat Windows. Next either create a new chat or select an existing chat window found there. After this you want to select Post-chat form.

    From here is a simple option to allow customers to send themselves a transcript of their conversation, which can be designated as either plain text or HTML.


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    Anthony Romero
    Genesys - Employees
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