PureConnect

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  • 1.  Interaction Recorder Database Data

    Posted 10-13-2021 08:25
    I ran a query of the interaction recorder database and I'm seeing media type 1 and 5 for my query.  Where can I find details of what this means; calls, chats, screens.  I reviewed the Interaction Recorder and Interaction Quality Manager TRs but couldn't find anything.  Is there another document that has this information?
    #QualityManagement

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    Cynthia Palacios
    Salelytics LLC
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  • 2.  RE: Interaction Recorder Database Data

    Posted 10-14-2021 04:41
    Hello Cynthia,

    The CIC DB tables are described in the PureConnect Data Dictionary:
    https://help.genesys.com/cic/datadictionary/content/Landing.html

    For many table columns it includes a description of the meaning of the values. Maybe you find the information you need there.

    Regards,
    Marcelo

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    Marcelo Heil França
    InfinIT.cx GmbH
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  • 3.  RE: Interaction Recorder Database Data

    Posted 10-14-2021 08:26
    @Marcelo Heil França  Thank you !​

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    Cynthia Palacios
    Salelytics LLC
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  • 4.  RE: Interaction Recorder Database Data

    Posted 10-14-2021 09:46
    Cynthia -

    There is also the QM Data Dictionary reference.  It is very similar to the Reporting Data Dictionary, but has a bit more detail about the Quality Management related tables in the DB:

    https://help.genesys.com/pureconnect/mergedProjects/wh_tr/desktop/pdfs/iqm_data_dictionary_tr.pdf

    Thanks and good luck!

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    Trent Vance
    Avtex Solutions, LLC
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  • 5.  RE: Interaction Recorder Database Data

    Posted 10-15-2021 08:06
    Thank you Trent.  I'll review that documentation as well.

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    Cynthia Palacios
    Salelytics LLC
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