Paul,
In that case, it would affect all transferred/forwarded calls ryt?
Here, only calls transferred/forwarded to that particular number is failing. As a workaround, we are forwarding calls to a mobile number which is set to forward calls to that number.
Could it be an issue at the other end? possibly, something must have changed the way they accept forwarded calls?
But then again, they can receive forwarded calls from everyone else.
Thanks,
Renjith
------------------------------
Renjith Rajan
------------------------------
Original Message:
Sent: 05-03-2021 16:36
From: Paul Simpson
Subject: Call transfer Issue
Renjith,
If you look in Access Control, you will see there are a bunch of settings for Phone Classifications for different uses. I'm not sure which one is / ones are used when transferring or forwarding a call.
I suggest you verify what the call is being classified as by the DP (Simulate Call) and verify if the affected user(s) have the AC right to use that classification in all sections (to narrow it down).
It's odd because you seem to be getting different messages.
My second thought is that you have some customization in place (Handler) that is manipulating the outbound number(s) and / or SIP Headers in some way (possibly adding some kind of authentication or routing info?) and that handler isn't being called when transferring / forwarding. Perhaps it is communicating with settings on your gateway / SIP Proxy / SBC?
HTH
------------------------------
Paul Simpson
Senior Technical Instructor
Original Message:
Sent: 05-02-2021 19:29
From: Renjith Rajan
Subject: Call transfer Issue
Thanks Paul. It's using the correct dial plan.
Is there any way to simulate call transfer or forward? The issue lies when transferrring.
------------------------------
Renjith Rajan
Original Message:
Sent: 04-30-2021 18:27
From: Paul Simpson
Subject: Call transfer Issue
I would begin by using "Simulate Call" to see what the Dial Plan is doing to / with the number.
------------------------------
Paul Simpson
Senior Technical Instructor
Original Message:
Sent: 04-28-2021 23:06
From: Renjith Rajan
Subject: Call transfer Issue
also, getting error "phone service is not authorised to place this call error while calling"
------------------------------
Renjith Rajan
Original Message:
Sent: 04-28-2021 23:05
From: Renjith Rajan
Subject: Call transfer Issue
Hi Guys,
We are having issues in transferring/forwarding our calls to an external number.
While doing, we are getting the error message- "We're sorry, your call cannot be completed with the long distance company you have selected. Please dial your code within access code." and if we wait for a few more seconds - "Number you have dialled is not in service, please check your number and try again".
And it happens only when we transfer our calls to that particular external number. All other external trasnsfers are working fine.
Direct calls to them are working fine. Only the transferred/forwarded to them calls are failing.
It's been working well until couple of weeks back.
External number, service provider all have came back and told us it's not their fault.
Highly appreciate any help.
Thanks,
Renjith
#Outbound
#SIP/VolP
#Telephony
------------------------------
Renjith Rajan
------------------------------