A place to ask questions, connect with others, and stay in the know
What's the best way to improve? That's a tough question. It varies from person to person. However, it's a well-known fact that having visibility into your progress helps keep you motivated and focused on your ultimate goal. This is where leaderboards come in, giving agents and management insight into their progress, areas of improvement and more. Additionally, it spurs healthy competition amongst agents by allowing them to compete for a top spot on a leaderboard or go even further and challenge each other to boost camaraderie and drive engagement across the board. Genesys nGAGEMENT allows organizations to harness those intrinsic motivations to spur higher performance, continued improvement and empower agents to drive their own development.
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.