Hi Cindy,
Yes this is possible we do this in our custom evaluation reporting and dashboard application. The Genesys Cloud APIs are fantastic and a good starting point but there is a lot of continuous additional development work required. We have found evaluation a very intriguing topic to work with, we have clients continuously changing and evolving our evaluation reporting and dashboard application.
- Queue, Agent, Agent score drill down
- Drill down to Agent Score under 90% with Interaction ID's
- Evaluating the Evaluator
- Evaluating the Queue
- Real time Evaluation dashboarding
Not sure if this is of any help, let me know if you want to have a look at this, I can send some screenshots to you as well as real time evaluation dashboard screenshots.
Kind Regards
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warren beddie
Noralogix PTY (Ltd)
warren@noralogix.com------------------------------
Original Message:
Sent: 03-04-2021 17:15
From: Cindy Kato
Subject: Printing Quality Evaluations
Hi All,
Is there a way to print a quality evaluation form from a calibration session?
#QualityManagement
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Cindy Kato
BANK OF HAWAII
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