Genesys Cloud (formerly PureCloud)

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Email Routing with custom domain

  • 1.  Email Routing with custom domain

    Top 25 Contributor
    Posted 4 days ago
    Hi community,

    I have to use a company domain to send and receive emails using purecloud

    Following the PureCloud Help Center I can verify my domain.
    When I have done will every email linked to this domain be available only in purecloud?

    es. I have
    I want to use on PureCloud
    I have my email:, not to be used in purecloud, but normally through outlook
    All email, to will they only come in purecloud?


    Sergio Rota
    TechneValue GmbH

  • 2.  RE: Email Routing with custom domain

    Posted 2 days ago
    You should review these instructions to determine which scenario best suits your needs and then follow the associated instructions:

    Lucie DeCristofaro
    Genesys - Employees

  • 3.  RE: Email Routing with custom domain

    Top 25 Contributor
    Posted 23 minutes ago
    Thank you Lucie,

    I read all the topic, only one confirmation
    so if i certify both MX and TXT, all email addresses will be addressed only to PureCloud?

    from Help MyPureCloud:

    Existing domain switchover

    When you switch over an existing domain, before you add the MX record make sure to add all email addresses and email routing configuration. After you add the MX record, email begins routing through PureCloud.


    Sergio Rota
    TechneValue GmbH