Genesys Cloud (formerly PureCloud)

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Email Routing with custom domain

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  • 1.  Email Routing with custom domain

    Posted 03-25-2020 12:47
    Hi community,

    I have to use a company domain to send and receive emails using purecloud

    Following the PureCloud Help Center I can verify my domain.
    When I have done will every email linked to this domain be available only in purecloud?

    es. I have contoso.com
    I want to use support@contoso.com on PureCloud
    I have my email: sergio.rota@contoso.com, not to be used in purecloud, but normally through outlook
    All email, to support@contoso.comsergio.rota@contoso.com will they only come in purecloud?

    Thanks
    #Integrations
    #Routing(ACD/IVR)

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    Sergio Rota
    TechneValue GmbH
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  • 2.  RE: Email Routing with custom domain
    Best Answer

    GENESYS
    Posted 03-27-2020 12:03
    You should review these instructions to determine which scenario best suits your needs and then follow the associated instructions: https://help.mypurecloud.com/articles/email-routing-scenarios/

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    Lucie DeCristofaro
    Genesys - Employees
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  • 3.  RE: Email Routing with custom domain

    Posted 03-30-2020 03:48
    Edited by Sergio Rota 03-30-2020 04:51
    Thank you Lucie,



     



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    Sergio Rota
    TechneValue GmbH
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