Hi Tim,
Thanks for the tip. I did not check this today but in the past when this happened there were no other sessions and he did not have vm at that time.
For future reference, what is the proper method to shut down vm?
On a side note, we have the Miranda on our profiles. Is it possible to configure the Miranda to play if an agent is contacted from an internal extension? I see it is configurable through the personal prompts(smile) on the client templates node.
From what I have been reading the greeting would then be played twice for a customer calling into the IVR, once in the profile and again when the agent answers.
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Tina Castro
NorthWestern Corporation
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Original Message:
Sent: 08-16-2019 14:48
From: Tim Cannon
Subject: ICBM
When this happens, I usually find that the Sup has an ICBM session open on another station. Either they didn't log out, or a VM is not properly shut down. You can look at the Session Managers View in ICBM to check to current sessions.
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Tim Cannon
Elevate Credit Services, LLC
Original Message:
Sent: 08-16-2019 11:33
From: Tina Castro
Subject: ICBM
Hello,
Has anyone ran into the issue where a supervisor logs into ICBM and no longer sees the icons for all of their licensing permissions? I have had 3 supervisors lose all but their home and reporter icons.
Their permissions and licensing did not change.
I have to rebuild their user profile in order for them to have their icons and access show again in ICBM.
Thank you,
Tina
#Reporting/Analytics
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Tina Castro
NorthWestern Corporation
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