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I opened a ticket and was told it is a known issue and for now, the work around is to open ICBM first and then open IC. This is still an issue because our agents do not have an need to log into ICBM every day. This means when they have a QA meeting they have to log out of IC, log into ICBM and then log back into IC. It might not seem like a huge deal but when the phones are going off none stop it becomes an issu.
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