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I've been researching the Status of "D" for contact list. I am only seeing this:
I checked Wrap- Category configuration in IA (Interaction Administrator) to see if any of the codes set to status of "D" and didn't see it then I checked the data base which wrap up codes are setting it by joining Call List and Call History and seeing it everywhere. Then.. I am looking for store procedure on this one. What's my next step?
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