Genesys Cloud CX

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Unique Chat Link on Specific Web Pag

  • 1.  Unique Chat Link on Specific Web Pag

    Posted 3 days ago
    We recently launched an open order tracker search for customers. We point customers to this in our chat bot and have a chat widget that does the same. We want to put in a customized chat link that will point customers to a chat queue if they have questions or issues. We want to avoid the customers that use this order tracker to begin the whole entire chat experience all over again.

    Matthew Aubin
    Raymour & Flanigan Furniture