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Why does not works the Escape sequences in message body of Send Auto Reply action

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  • 1.  Why does not works the Escape sequences in message body of Send Auto Reply action

    Posted 14 days ago
    Hi everybody
    I need help!
    I want to built a auto reply message but have a lot problems, I can not split the text, all the text appear in the same line, I am using the scape sequences but nothing work.

    This table shows characters for which Architect has an escape sequence:

    Character Escape sequence
    Quotation mark (") \"
    Backslash (\) \\
    Tab \t
    New line \n
    Carriage return \r
    I use \n for show the text in separated lines but no, all text is showed join

    If somebody can help me, Thanks
    #ArchitectureandDesign

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    Gladys Galabay
    High Telecommunications Sociedad de Telecomunicaciones Cia. Ltda.
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  • 2.  RE: Why does not works the Escape sequences in message body of Send Auto Reply action
    Best Answer

    Top 25 Contributor
    Posted 14 days ago
    Look into using a canned response.

    In Architect add a Get Response block and provide the Canned response you want to use. Set a variable name in Output Response Body. Then add a Send Auto Reply action and use the same variable name as the message body.

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    Paul Dittrich
    Aria Solutions
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  • 3.  RE: Why does not works the Escape sequences in message body of Send Auto Reply action

    Posted 13 days ago
    @Paul Dittrich
    Thanks so much! Is very util your recommendation!​

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    Gladys Galabay
    High Telecommunications Sociedad de Telecomunicaciones Cia. Ltda.
    ------------------------------