Genesys Cloud (formerly PureCloud)

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Policies - Recording Retention

  • 1.  Policies - Recording Retention

    GCAP Member
    Posted 17 days ago
    When selecting a Recording Retention value of Delete, how quickly does the recording get deleted?
    Create a policy - PureCloud Resource Center

    #ArchitectureandDesign
    #QualityManagement
    #Telephony

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    Brett Williams
    Consulting Architect
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  • 2.  RE: Policies - Recording Retention

    GENESYS
    Posted 15 days ago
    Essentially, immediately. In the scenario you present, the packets are saved during the call, but deleted when the call ends.

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    George Ganahl GCP (Genesys Cloud), ICCE
    Principal Technology Consultant
    Genesys
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  • 3.  RE: Policies - Recording Retention

    Top 25 Contributor
    Posted 3 days ago
    hi @George Ganahl,

    If I set a policy to delete automatically all the voice interactions for a specific Queue. I believe that all the inbound/outbound calls will be deleted.
    But would, all the transferred calls to/from this Queue, be also deleted ?

    Regards,

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    Charaf Eddine Chemlal
    NTT France
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  • 4.  RE: Policies - Recording Retention

    Top 25 Contributor
    Posted 2 days ago
    After running some tests, I confirm that all the interactions transferred to/from the queue were deleted.

    Regards,

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    Charaf Eddine Chemlal
    NTT France
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  • 5.  RE: Policies - Recording Retention

    GENESYS
    Posted 2 days ago
    That sounds correct.

    If you wanted to keep some of them, a Retention policy should override the Delete policy, so if you retain the calls for a specific user or another queue, and their calls transfer to the queue marked for Delete, those recording should still be retained.

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    George Ganahl GCP (Genesys Cloud), ICCE
    Principal Technology Consultant
    Genesys
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  • 6.  RE: Policies - Recording Retention

    Top 25 Contributor
    Posted yesterday
    Good to know.

    Thank you George for the additional information.

    Regards,

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    Charaf Eddine Chemlal
    NTT France
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