Genesys Cloud CX

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  • 1.  Salesforce Call Center Settings Disappear in Setup

    NEW MEMBER
    Posted 11-29-2021 14:33
    Has anyone had experience with one of the Call Center configuration options disappearing in Salesforce setup?  The first image below is what the normal view has looked like during our implementation.  All of a sudden today, the "choose a call center" instead of having 2 options to choose from  now only has one, and the 'Genesys Cloud for Salesforce Lightning" has disappeared (see second screen shot below)  Any ideas what might have happened?



    #Implementation
    #Integrations

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    Rick Heron
    Western Health Advantage
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  • 2.  RE: Salesforce Call Center Settings Disappear in Setup

    Posted 11-29-2021 17:06
    Hi Rick

    Do they both show up if you browse to the Call Centers section under setup?

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    Vaun McCarthy
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  • 3.  RE: Salesforce Call Center Settings Disappear in Setup

    NEW MEMBER
    Posted 11-29-2021 17:26
    Thanks Vaun - YES, both Call Centers still show up in that section of setup - it's only missing in the Managed Package configure setting.

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    Rick Heron
    Western Health Advantage
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