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I'm a Senior Manager on PureConnect's Product Management Team. I've been with Genesys for 13 years and the advancements coming up in AI and hybrid features keep me very engaged. I'll be one of the experts on the Voice and Digital AMA next Wednesday (10/23).
During the AMA, I would love to discuss any questions or ideas you may have as you begin to use technologies like WebRTC, especially in terms of how you feel it compares to standard IP phones. I would even like to ask you a question: how are you looking to leverage Intelligent Automation for multi-channel interaction flow design? I'd love to brainstorm some ideas with you!
On a personal note, I like to build and race motorcycles in my free time; I have even brought my daughter along in a sidecar race. Mom-approval was initially low, but we came out the winners!
Can't wait to talk with you on Wednesday!
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.