Hi Robert ,
Thank you for reply . let me explain what i am looking .
Example of Conversation
----------------
Customer : Hi
Message Flow : Hi Customer , Please type 1 for Inquiry and 2 for Complaint
Customer : 2
Message Flow : Please Enter your Customer ID
Customer : 123456
{i am taking this to variable Flow.CID = Message.Message.Body on update data}
Message Flow : Please type your complaint
Customer : i have an issue with ATM card
{i am taking this to variable Flow.Complaint= Message.Message.Body on update data}
in data action i have to give Flow.CID and Flow.Complaint as input which is not working.
------------------------------
Noufal Ebrahim
Saudi Manpower Solutions Co.
------------------------------
Original Message:
Sent: 06-14-2021 15:27
From: Robert Wakefield-Carl
Subject: update data for message.message.body
I am guessing you are not getting what you expect from message.message.senderaddress
I suggest you use a reply with that information so you can see what is being read by that attribute between the different states. Also, read in the attributes in initial state and then save as Flow attributes to be used in the other states. I also would suggest you place that Data Action in a Common Module to allow you to have the same processing of the information.
------------------------------
Robert Wakefield-Carl
Avtex Solutions, LLC
Contact Center Innovation Architect
robertwc@avtex.com
https://www.Avtex.com
https://RobertWC.Blogspot.com
Original Message:
Sent: 06-14-2021 04:26
From: Noufal Ebrahim
Subject: update data for message.message.body
Dear experts
i have issue with update data . if i have single value to update data for example update data 1 -= Flow.CaseID it working i do data action
if i have 2 update data action like below
update data 1 = Flow.CaseID
update data 2 = Flow.Description
in different state of message it gives error
how can i achieve this
rename attached flow to : .i3InboundMessage
Regards
#ArchitectureandDesign
------------------------------
Noufal Ebrahim
SMASCO
------------------------------