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Contact center workers have been serving as a lifeline for both companies and consumers throughout the pandemic. But they've been dealing with unprecedented challenges, from managing the increased support needs of consumers to constant short staffing.
With Thrive Reset for Genesys, the customer experience industry now has the first employer-initiated stress intervention solution for frontline workers that is science-backed and designed to focus on the root causes of burnout.
We are delivering a first-of-its-kind, science-backed solution to empower contact center workers to reset and recharge in just 60 seconds, embedding right within the workflow itself. By interrupting stress before it can become cumulative and lead to burnout, we can improve the well-being of customer experience workers, and the experience of the customers they work with. There are more than 100 immersive Resets around themes like gratitude, movement, and reframing problems, along with a breathing bubble guiding you to deeply inhale and exhale. You can get a glimpse of some of the Resets we have at reset.thriveglobal.com and learn more about Thrive Reset for Genesys on the AppFoundry.
Every year, Genesys® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a ServiceSM so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility. Visit www.genesys.com.