Genesys Cloud CX (formerly PureCloud)

1 to 50 of 4970 threads (19.3K total posts)
  Thread Subject Replies Last Post Status
Softphone VS WebRTC 8 an hour ago by Rajeev Srikant
Original post by Charaf Eddine Chemlal
Passing queue name to another flow
5 an hour ago by Neha Bagla
GENESYS DIALOG ENGINE CUSTOMIZATION 3 4 hours ago by Angus Huckle
Original post by Gopalakrishnan M
Email position when changing queues 2 6 hours ago by Anton Vroon
Original post by Jason Beney
Ideas Lab Contest - $50 Prize!
13 7 hours ago by Russell Dickson
Original post by Melissa Ly
Genesys Cloud Hybrid Media Orgs BETA --- Coming soon! 4 8 hours ago by DAVID VANMILLIGAN
Original post by Alan Lanteigne
Using API to get external contact ID used during CSV import
2 11 hours ago by Mostafa Oudderhem
Email interaction status when agent is logged out
0 11 hours ago by Bertrand Deglaire
RTP Delays
5 13 hours ago by Don Huovinen
Original post by Gordon Bell
Salesforce Campaign has been reconciled but not the campaign members
0 18 hours ago by Daniel Cheng
CHAT WIDGET - TIMEOUT/INACTIVITY MESSAGES 0 18 hours ago by Gopalakrishnan M
Genesys Cloud Screen Pop integration with Citrix Xendesktop/Xenapp 1 2 days ago by Vaun McCarthy
Original post by Shalom Benzaquen
Skills Advice
4 3 days ago by Danielle La Compte
Original post by Jeff Kamin
Episode 20 - WEM AI-Forecasting and Scheduling
0 3 days ago by Matt Lawson
Transferring to external number, but transferring to internal voicemail
2 3 days ago by Cory King
Architect task Transfer to number
10 3 days ago by Wojciech Dzikowski
Original post by Alessandro Leonzio
GC Business WhatsApp Settings 0 3 days ago by Vickesh Patel
Gamification - Default Metrics 7 3 days ago by Warren Beddie
Original post by Amber Krueger
Service Level distributions in Genesys Cloud?
1 3 days ago by Warren Beddie
Original post by Jeff Hoogkamer
Gamification and Vacation Time
11 3 days ago by Warren Beddie
Original post by Daniel Ross
Easy way to see how many agents are signed on at a particular time?
2 3 days ago by Warren Beddie
Original post by Jennifer Perry
Loop Iteration 7 4 days ago by Michael Steinke
Original post by Chris Carr
Salesforce - Retrieving Genesys Cloud Campaign Options
0 4 days ago by Jake Thalacker
Sentiment analysis for PureSocial as Third Party Chat
0 4 days ago by Yoatl Vargas
Performance Tab - question on design 4 4 days ago by Outi Cornette
Chat interaction disconnect after 10 hours
0 4 days ago by annie Ng
External Access for Clients to one queue 1 4 days ago by Robert Wakefield-Carl
Original post by Penny Petrie
Availability of Reporting on Flow Milestones 3 4 days ago by Malcolm Green
Genesys Cloud Weekly Release Notes - 7/28/2021
2 5 days ago by Matt Lawson
Focus is not moved automatically on entering voice interaction when there is one more email interaction opened
1 5 days ago by Robert Wakefield-Carl
Original post by Rino Landro
Reverse Adherence Question
1 5 days ago by Robert Wakefield-Carl
Original post by Greg Kruse
Org Access 1 5 days ago by Robert Wakefield-Carl
Original post by Chris Marsden
Performance Filters: DIRECTION versus INITIAL DIRECTION
1 5 days ago by Robert Wakefield-Carl
Original post by Bruce LAMbert
Export list of Divisions, Agents by Division, and Queues assigned to each agent 1 5 days ago by Robert Wakefield-Carl
Original post by Outi Cornette
Email routing priority
1 5 days ago by Donny Willems
WFM Schedule based Routing 1 5 days ago by Matt Lawson
Original post by Rene Perez Solis
User Prompt data type textToSpeech Property
8 5 days ago by Patrick Rohlf
Creating a callback after-hours that is only presented to an agent during service hours 5 5 days ago by Bethany Han
Original post by Sarah Newell
Voice & Email Priority Weighting
8 5 days ago by Christophe Perrigueux
Original post by Katie Brassell
Voicemail Disable
9 5 days ago by Tommy Braes
Original post by Ana Laia
Unable to edit OAuth Client after specifying Divisions on a Role 3 6 days ago by Ramon Szeitszam
Original post by Matthew Karlowsky
Contact Uncallable being overwritten to callable
3 6 days ago by Sean Carter
Original post by Eric Allen
Deleted user not appears on Agent report or Quality report
1 6 days ago by Kevin Brown
Original post by Noufal Ebrahim
There is a Permission or way to avoid the agenr deselect his WebRTCPhone himself
1 7 days ago by Christopher Kaldenberg
Original post by Edwin Moreno
How to get IVR Option Selected Reports by Customers
10 7 days ago by Steve Wright
Original post by Goutam Mondal
Alerts for Voicemails
2 7 days ago by Cory King
Original post by Carrie Redmon
Data Action Permissions
2 7 days ago by Richard Schott
Original post by Daniel Kirshy
Skills based routing
1 7 days ago by Nathan Smith
Original post by Jason Beney
911 Calls - Emergency services with BYOC Premises
5 8 days ago by Charaf Eddine Chemlal
Agent Status automatically changes
1 10 days ago by Kun Jin Rhee
Original post by Samuel Effange