Genesys Cloud (formerly PureCloud)

1 to 50 of 3431 threads (13.3K total posts)
Thread Subject Replies Last Post
Inbound Calls from a SIP Provider in NON E.164 format
0 an hour ago by Francesco Mazzeo
Custom callback in Scripter
3 8 hours ago by Rob Mulder
Best Practices To Follow During Moving to Genesys Cloud
1 12 hours ago by Robert Wakefield-Carl
Original post by Rahul C Tyagi
Remove or Disable Request Control button in Co-browse
1 12 hours ago by Robert Wakefield-Carl
Original post by Ragavi Kanagalingam
Dedicated agents for Campaigns
1 12 hours ago by Robert Wakefield-Carl
Original post by Mario Sanchez
User receives Aw, Snap Chrome error when making or receiving a call with headset
14 2 days ago by Scott McCann
Original post by Daniel McLeod
SSO and Genesys Cloud Authentication 2 2 days ago by Vaun McCarthy
How do we check connectivity from your local network to PureCloud?
3 2 days ago by Daniel McLeod
Original post by Shanker Ramaiyah
How can we use actions in Architect to look at a contact list and know what prompt to play? 2 2 days ago by Kymberli O'Hagan
Chat history got cleared after a few minutes into the interaction 0 3 days ago by Aakanksha Goyal
Will transfering to a phone number follow schedule based routing?
2 3 days ago by Thomas Ivy
WebRTC issues when making new accounts
2 3 days ago by Sjiron de Jong
Web Chat Widget v2 and no Co Browse? 2 3 days ago by Angelo Cicchitto
Original post by Vaun McCarthy
WFM Scheduling
4 3 days ago by Will Bellerby
Original post by Darren Leahy
Operator Console availability 1 4 days ago by Jim Crespino
Original post by Jorge Negri
Architect: agents availability in queue? 4 4 days ago by Melissa Bailey
Original post by Matteo Dalzero
Can some SIP channels be reserved for outbound calls?
4 4 days ago by Christian Legg
Downgrade Licenses
2 5 days ago by Angelia Harper
Agent keeps getting "Make Eligible for Interactions" message
1 5 days ago by Daniel McLeod
Original post by Vinod Kamath
Multiple Campaign single contact list, number not dialing
1 5 days ago by Sean Carter
Original post by Ganesh Moorthy
Data look back when turning off a campaign and then turning it back on
0 5 days ago by Shanker Ramaiyah
Ability to select multiple Wrap Codes 15 5 days ago by Vaun McCarthy
Original post by Jason Pratt
Phone Management - API utility or any other format to run a report of all registered Polycom phones to an Edge - Voting 0 5 days ago by Ben Perera
Canned responses 0 5 days ago by Charaf Eddine Chemlal
Data Table Lookup
1 5 days ago by Daniel McLeod
Original post by Reginald Sheraton
Is it possible to use variables from Scripter to Architect 14 6 days ago by Rob Mulder
External Contacts 17 6 days ago by Lucie DeCristofaro
Original post by Charaf Eddine Chemlal
Audiocode 420HDG Call error - Protocol Timeout when calling
14 6 days ago by João Marcus
Original post by Mostafa Oudderhem
Retrieval of Edge logs from Telephony Admin UI - Product Ideas - Voting
2 6 days ago by Ben Perera
Manual Outgoing calls in behalf of a Queue 4 6 days ago by Jorge Negri
Filter the search box? 3 6 days ago by Daniel McLeod
Original post by Vaun McCarthy
ACD Faxing noted on the New Feature for Fax Email
1 6 days ago by Daniel McLeod
Original post by Angelia Harper
Mini Edge Concurrent Call Capacity 7 6 days ago by George Ganahl
Original post by Harshit Parsai
Does an agent get notification if they're being monitored on non-ACD? 7 6 days ago by Vaun McCarthy
Visio Stencils for Genesys Cloud
1 7 days ago by Robert Wakefield-Carl
Original post by Warnakulasooriya Sasith Heroesh Fernando
Roles
5 7 days ago by Luke Mitchell
Original post by Florian Pickert
Searching list of keywords from a data table - Email routing 4 7 days ago by Robert Wakefield-Carl
Original post by RICHARD CHANDLER
Microsoft Teams & Zoom 3 8 days ago by Robert Wakefield-Carl
Original post by Juan Francisco Roman
Display caller name instead of phone number
2 8 days ago by Paul Zagarella
Original post by Steven Moore
Permission to view score evaluations for the conversation
6 8 days ago by Daniel McLeod
Original post by Mohammed Saifulla
DUPLICATE CALL BACK REQUEST SAME NUMBER
1 9 days ago by Robert Wakefield-Carl
Original post by Mohammed Saifulla
Add a short-term forecast
1 9 days ago by Robert Wakefield-Carl
Original post by Andres Galindo
WebRTC : Persistent Connection Timeout
1 9 days ago by Robert Wakefield-Carl
Original post by Ragheb Gmira
Bulk Import - Manager Association
1 9 days ago by Robert Wakefield-Carl
Original post by Josh Bean
Advanced Questions for sort contacts on campaign
7 9 days ago by Sean Carter
Original post by Sergio Rota
Speech analytics - transcript
3 10 days ago by George Ganahl
Original post by Alain LeBrasseur
Audit chat history
6 10 days ago by Nathan Smith
Original post by Matt Nock
Holding Variable info on IVR Transfers
1 10 days ago by Melissa Bailey
Original post by Michael McQuaid
WFM Ask Me Anything (AMA) on May 28th in the WEM Community
0 10 days ago by Matt Lawson
Status Tab
3 10 days ago by Rebecca Smith