Genesys Cloud (formerly PureCloud)

1 to 50 of 3916 threads (15.2K total posts)
Thread Subject Replies Last Post
Interaction history 1 4 minutes ago by Armands Bunkovskis
Original post by Brendan Binns
Unpairing Edge mini 4 an hour ago by Giovanni Laino
SSO with MFA currently integrated with Genesys Cloud
8 10 hours ago by Carlos Celestial
Anyway to disable Activate Queues for agents 5 12 hours ago by Carlos Albor
Original post by Andreas Melin
DialogFlow vs Architect flow for Self Service
1 14 hours ago by Robert Wakefield-Carl
Original post by Vernon Van Dam
Monitor a specific agent without pressing monitor on each call 5 14 hours ago by Robert Wakefield-Carl
Original post by Tobias Zackrisson
SIP trunk to external PBX in BYOC Cloud architecture
8 14 hours ago by Dean Thames
Original post by Intermundial intermundial
Can't RLT transfer (Edge responds with SIP 488)
2 16 hours ago by Phil Whitener
Original post by Nebojsa Radovanovic
Edge WAN IPs? 1 16 hours ago by Phil Whitener
Original post by Vaun McCarthy
Generic SIP registration on BYOC Premises Virtual Edge 3 16 hours ago by Phil Whitener
Original post by Henrique Sujdik
Cisco CUBE and TLS cert? 1 16 hours ago by Phil Whitener
Original post by Vaun McCarthy
Unable to answer Call. Not Responding
0 17 hours ago by Timothy Thomas
How do Agents Conference queue calls with interpreters?
3 20 hours ago by Marty Hand
Original post by David Gildersleeve
WFM - Historical Adherence Status
4 23 hours ago by Michael Schimento
Mini Edge with LAN/WAN cabled
10 yesterday by Vaun McCarthy
Original post by Alessandro Boni
Supervisors Activating / Deactivating Agents on a Queue 4 3 days ago by Christopher Kaldenberg
Original post by Patrick Rada
Delays in Alert Receipts
2 3 days ago by Richard O'Kane
Original post by Malcolm Green
Bulk Delete/Export of Recordings
1 3 days ago by Jay Langsford
Original post by Martin Bunting
Secure Pause API integration
2 4 days ago by RICHARD CHANDLER
Original post by Raghava PVDS
SSO - Single Sign On not working when toggle button Turned ON 0 4 days ago by Tilly Ramachandran
Getting error 'failed to establish proxy tunnel'
1 4 days ago by Malcolm Green
Holiday Scheduling
12 4 days ago by Malcolm Green
Original post by Ben Marthin
Introducing Sentiment Analysis
0 4 days ago by Rakesh Tailor
Genesys Cloud Weekly Release Notes - 9/23/2020
5 4 days ago by Darlene Oordt
Original post by Matt Lawson
OKTA Integration for User Management
1 4 days ago by Richard Schott
Original post by Matthew Rauenzahn
GET /api/v2/externalcontacts/scan/contacts
2 5 days ago by Zack Turnbow
Passing data to Dialogflow bot
7 5 days ago by Brad Wehmeier
Original post by Kartik Sura
How does Genesys Cloud defines the media path of WebRTC for BYOC Premises? 5 5 days ago by Henrique Sujdik
Edge Mini Ports? 2 6 days ago by Malcolm Green
Original post by Vaun McCarthy
Email service level target
2 6 days ago by Bill McElroy
WFM Time off - daily length? 3 6 days ago by Jay Langsford
Original post by Vaun McCarthy
Exclude Directory
0 6 days ago by Christopher Kaldenberg
Add Platform
0 7 days ago by Reginald Sheraton
Inserting a table into a canned response 2 7 days ago by Emily Kammerer
Agent Status Incorrect
9 8 days ago by Dean Thames
Call Data Action - Retrieved Data
4 8 days ago by Teja Darbha
Original post by Noufal Ibrahim
Issue locating Recording of Consult Calls
1 10 days ago by George Ganahl
Original post by Cedric Harris
ACD Timeout 2 10 days ago by George Ganahl
Original post by Aakanksha Goyal
Q&A Show: nGAGEMENT Solution & Gamification Event Series
0 10 days ago by Matt Lawson
Consult while on a consult?
0 11 days ago by Vaun McCarthy
AWS Lex Integration
0 11 days ago by Anurag Gusain
Modify the key change schedule
0 11 days ago by William Martín Chávez González
Request Template in Web Service Data Action
10 11 days ago by William Martín Chávez González
Original post by 誠人 永井
Admin vs Master Admin
5 11 days ago by Brenda Wynne
Original post by Vaun McCarthy
Screen Recording and Network Firewall Issue 0 11 days ago by Brenda Wynne
Multi-monitor Screen Recording
1 11 days ago by Brenda Wynne
Original post by Lesley Vereen
Permissions for Agents to see Chat Transcripts 0 11 days ago by Louis D'Ambrosio
Email Domain
2 11 days ago by Suresh Kumar
Exceptions
0 11 days ago by Rachel Hancock
Action after wrapup code
1 11 days ago by George Ganahl
Original post by Antoine LETOMBE