Genesys Cloud - Main

 View Only

Discussion Thread View

30 minutes interval month view

  • 1.  30 minutes interval month view

    Posted 05-22-2024 18:05

    Is there any view that allows me to see all the calls from the past month for a group of queues in 30-minute intervals in such a way that I can export the report? Currently, I have only been able to see this information through the graph that appears in the summary area, but this information cannot be exported.

    What we need is, for example, to show the number of calls that came in from the 1st to the 30th at 8 AM for all the filtered queues.

    Thanks in advance.


    Arturo Aleman
    BTI Monterrey

Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources