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  • 1.  3rd Party Provisioning for Poly Phones

    Posted 03-20-2023 17:54

    Is anyone using 3rd party provisioning with their Poly phones in Genesys?

    I'm interested to see how/why you are doing this and if you've been able to successfully sync contact lists.



    Will Bellerby

  • 2.  RE: 3rd Party Provisioning for Poly Phones

    Posted 08-06-2023 01:23

    You can use a local https/tftp server to serve up the normal config files.  If you are looking at syncing the Directory to contacts on the phone, you need to export the directory, transform it to XML and then load as the directory.000 file on the local server.  Now, if you are using cloud edges, you can load files in the phone config under Network:

    Custom Configuration Files

    Allows specifying a location for a custom configuration file containing additional provisioning information for phones. The information in a custom configuration file is appended to the provisioning information already passed to the phone. The content and format of a custom configuration file is the administrator's responsibility. The Custom Configuration Files field just allows you to point to the file's location.

    For more information, see Working with Configuration Files in the Poly Documentation Library.

    Note: Attributes defined in the custom configuration file cannot be used to override attributes previously defined by the standard configuration file.
    Custom Directory

    Specify a corporate directory file containing contact information for people in your company.  For more information, see Corporate Directory page in the Poly Documentation Library.

    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects

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