Genesys Cloud CX

 View Only
Discussion Thread View
  • 1.  A given contact list can only be on one running campaign at a time.

    Posted 09-20-2022 04:22
    Hi community,
    i am aware of the Genesys limitation "A given contact list can only be on one running campaign at a time." whereby a single contact list can be used for multiple Campaigns, but only 1 x campaign can run at a time.
    My question is, does this apply to the below as well as i have tested this and it seems both campaigns could start and dial?
    1. I have a Predictive campaign utilizing Contact List A
    2. I also have an Agentless Campaign utilizing Contact List A
    3. I have a Filter for Predictive Campaign to only dial certain records
    4. I have a Filter for Agentless Campaign to only dial certain records
    i have managed to start both Campaigns, no errors or warnings received, and both are dialing according to the filters configured.
    My question is, i need to know if this is this expected behavior before i take these Campaigns into production?

    #Outbound

    ------------------------------
    Reginald
    ------------------------------


  • 2.  RE: A given contact list can only be on one running campaign at a time.

    Posted 09-21-2022 10:06
    Good morning,

     The question is are you running these campaigns at the same time. If yes, then it sounds like something is not working based off of Gen Knowledge:
    "
    • Each campaign can have its own contact list. Campaigns can also share contact lists; however, campaigns cannot run with the same contact list at the same time."

    https://help.mypurecloud.com/articles/contact-lists-view/

    I've done something similar and the above applied to me. I could not run them simultaneously. I used a sequence to start one up when the other finished.

    Sincerely,

    ------------------------------
    Eric Allen
    Vervent, Inc.
    ------------------------------



  • 3.  RE: A given contact list can only be on one running campaign at a time.

    Posted 09-22-2022 02:04
    Thanks guys,
    i will conduct additional testing and advise

    ------------------------------
    Reginald
    ------------------------------