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the SCIM APIs themselves support a "remove" operation for a phone type; the problem here is that Azure AD skips blank fields in their payload when they're processing an update, meaning the remove is never sent to Genesys Cloud.What I've seen other customers do (and I'll admit it's not a great solution, but does solve the immediate need) is to set that field a constant value that is not a dialable number (something like 1234, with 1234 being handled as a non-dialable number).
The alternative is to use a one-time script to query for users that have their "other phone" field set, then remove that value.
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