A place to ask questions, connect with others, and stay in the know
Is this available as of today? Can someone from the community confirm it?
I'm trying to do the same thing! Is there any solution yet? The agents are supposed to copy a customer number into the clipboard and then paste it into another window.
I believe you have created your idea on the Genesys Beyond system (which is for suggestions for training from the Genesys Education team, Beyond) and not the Genesys Cloud CX system...
If anyone's interested, I've created an vote about this: https://genesysbeyond.ideas.aha.io/ideas/GB-I-473
Plz vote for the idea, everyone! =)
Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources
Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.