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  • 1.  Agent Assist on Callbacks

    Posted 11-28-2023 09:41
    Edited by Brady Speed 11-28-2023 10:57

    Good morning,

    We are currently piloting Agent Assist in our environment and agents are pleased with the tech. Is there a way to get Agent Assist to work on callbacks? If not, is there a plan to make it available on callbacks in the future?

    UPDATE - I tested dialing outbound calls on behalf of a queue and this enables Agent Assist. Is there a way to configure callbacks so that when an agent clicks to outbound dial a callback it will automatically call on behalf of a queue?


    #ConversationalAI(Bots,AgentAssist,etc.)

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    Brady
    Seattle, USA
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  • 2.  RE: Agent Assist on Callbacks

    Posted 12-01-2023 10:16

    Hi Brady,

    Not yet but please vote on this idea for Dialer and Callback support https://genesyscloud.ideas.aha.io/ideas/DXAA-I-67



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    Richard Chandler
    Connect
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  • 3.  RE: Agent Assist on Callbacks

    Posted 12-01-2023 10:46

    Got my vote! I appreciate your reply.



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    Brady
    Seattle, USA
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