Genesys Cloud CX

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  • 1.  Agent Logout Data Question

    Top 25 Contributor
    Posted 13 days ago

    When a supervisor logs out an agent, is this included in the logout data? Or does the system only report when the agent logs out himself? If this data is captured can you please tell me where and how to pull it?


    Mike Sullivan
    Advisor Group

  • 2.  RE: Agent Logout Data Question

    Posted 13 days ago

    It reports any login/logout - Agent, Supervisor, or API.  Just tested with one of my users and she thought it was a bug - love messing with them!

    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects

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