When a supervisor logs out an agent, is this included in the logout data? Or does the system only report when the agent logs out himself? If this data is captured can you please tell me where and how to pull it?

#ArchitectureandDesign

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Mike Sullivan
Advisor Group
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It reports any login/logout - Agent, Supervisor, or API.  Just tested with one of my users and she thought it was a bug - love messing with them!

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Robert Wakefield-Carl
ttec Digital
Sr. Director - Innovation Architects
Robert.WC@ttecdigital.com
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
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Original Message:
Sent: 09-18-2023 09:15
From: Mike Sullivan
Subject: Agent Logout Data Question

When a supervisor logs out an agent, is this included in the logout data? Or does the system only report when the agent logs out himself? If this data is captured can you please tell me where and how to pull it?

#ArchitectureandDesign

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Mike Sullivan
Advisor Group
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