Hello,

I am currently developing an app for Genesys Engage on-premise using .NET SDK 9. This is the issue I have:

• I start two instances of the app, in both instance I connect to t-server and register to an identical extension. In one of the instances I log in an agent. If I close the application where I logged in (let's say the app crashes in real-scenario or if the connection to server breaks), I receive "agent logout" message on the instance that I just registered the extension.

• We can reproduce the issue by starting WDE and then kill the app. In this case also the agent will be logged out.

I was wondering whether there is a way to prevent his from happening?

Thanks
#GenesysEngagePremDev

------------------------------
Seyed Ahmad Mansouri
AMC Technology LLC
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TServer setting "logout-on-disconnect"? Is it set to true?

------------------------------
Angus Huckle
Spark New Zealand Trading Limited
------------------------------

Original Message:
Sent: 01-31-2023 10:20
From: Seyed Ahmad Mansouri
Subject: Agent logout when WDE/Custom-developed app crashes

Hello,

I am currently developing an app for Genesys Engage on-premise using .NET SDK 9. This is the issue I have:

• I start two instances of the app, in both instance I connect to t-server and register to an identical extension. In one of the instances I log in an agent. If I close the application where I logged in (let's say the app crashes in real-scenario or if the connection to server breaks), I receive "agent logout" message on the instance that I just registered the extension.

• We can reproduce the issue by starting WDE and then kill the app. In this case also the agent will be logged out.

I was wondering whether there is a way to prevent his from happening?

Thanks
#GenesysEngagePremDev

------------------------------
Seyed Ahmad Mansouri
AMC Technology LLC
------------------------------

Thank you Angus. Yes, indeed it was set to true. I thought logout-on-unreg will do the trick. Thank you again.

------------------------------
Seyed Ahmad Mansouri
AMC Technology LLC
------------------------------

Original Message:
Sent: 02-01-2023 00:47
From: Angus Huckle
Subject: Agent logout when WDE/Custom-developed app crashes

TServer setting "logout-on-disconnect"? Is it set to true?

------------------------------
Angus Huckle
Spark New Zealand Trading Limited

Original Message:
Sent: 01-31-2023 10:20
From: Seyed Ahmad Mansouri
Subject: Agent logout when WDE/Custom-developed app crashes

Hello,

I am currently developing an app for Genesys Engage on-premise using .NET SDK 9. This is the issue I have:

• I start two instances of the app, in both instance I connect to t-server and register to an identical extension. In one of the instances I log in an agent. If I close the application where I logged in (let's say the app crashes in real-scenario or if the connection to server breaks), I receive "agent logout" message on the instance that I just registered the extension.

• We can reproduce the issue by starting WDE and then kill the app. In this case also the agent will be logged out.

I was wondering whether there is a way to prevent his from happening?

Thanks
#GenesysEngagePremDev

------------------------------
Seyed Ahmad Mansouri
AMC Technology LLC
------------------------------