Workforce Engagement Management

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  • 1.  Agent schedule beyond generated / published 6 week period?

    Posted 09-07-2022 10:53
    Hi WEM Community - the views for agent schedules seem to be limited to the individual schedules created (6 weeks max), however, I'd like to be able to view individual employees for a longer period of time than the schedule periods. Am I just missing the obvious?
    #WorkforceEngagementManagement
    #WorkforceManagement
    #Scheduling

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    Crystal Daniels
    Blucora, Inc.
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  • 2.  RE: Agent schedule beyond generated / published 6 week period?

    GENESYS
    Posted 09-08-2022 08:34

    Schedule periods can be 1 week up to 6 weeks and you can generate and, if desired, publish schedules out up to 26 weeks in the future.

    The following Idea captures other relevant items (i.e., continuous scheduling): https://genesyscloud.ideas.aha.io/ideas/WFMSCH-I-6



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    Jay Langsford
    VP, R&D
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  • 3.  RE: Agent schedule beyond generated / published 6 week period?

    Posted 09-08-2022 10:21
    Hi Jay - not finding anything in the Resource Center about publishing schedules out to 26 weeks in the future. The only way I'm seeing that can be done is to use separate 6 week schedule periods to accomplish this. Is there another reference that clarifies another way to do this (and to view the 26 week schedules at one time?

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    Crystal Daniels
    Blucora, Inc.
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  • 4.  RE: Agent schedule beyond generated / published 6 week period?
    Best Answer

    GENESYS
    Posted 09-08-2022 12:56
    Perhaps I should have added an example to my initial reply for clarification. You can create a schedule that is 1 week up to 6 weeks, then create another schedule at the end of the first schedule for the next 1 to 6 weeks, etc. up to 26 weeks into the future. I did not mean that you could create one continuous schedule for a 26 week period.

    The Ideas link I sent is akin to what you are wanting.

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    Jay Langsford
    VP, R&D
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