Perhaps I should have added an example to my initial reply for clarification. You can create a schedule that is 1 week up to 6 weeks, then create another schedule at the end of the first schedule for the next 1 to 6 weeks, etc. up to 26 weeks into the future. I did not mean that you could create one continuous schedule for a 26 week period.
The Ideas link I sent is akin to what you are wanting.
------------------------------
Jay Langsford
VP, R&D
------------------------------
Original Message:
Sent: 09-08-2022 10:20
From: Crystal Daniels
Subject: Agent schedule beyond generated / published 6 week period?
Hi Jay - not finding anything in the Resource Center about publishing schedules out to 26 weeks in the future. The only way I'm seeing that can be done is to use separate 6 week schedule periods to accomplish this. Is there another reference that clarifies another way to do this (and to view the 26 week schedules at one time?
------------------------------
Crystal Daniels
Blucora, Inc.
Original Message:
Sent: 09-08-2022 08:33
From: Jay Langsford
Subject: Agent schedule beyond generated / published 6 week period?
Schedule periods can be 1 week up to 6 weeks and you can generate and, if desired, publish schedules out up to 26 weeks in the future.
The following Idea captures other relevant items (i.e., continuous scheduling): https://genesyscloud.ideas.aha.io/ideas/WFMSCH-I-6
------------------------------
Jay Langsford
VP, R&D
Original Message:
Sent: 09-07-2022 10:53
From: Crystal Daniels
Subject: Agent schedule beyond generated / published 6 week period?
Hi WEM Community - the views for agent schedules seem to be limited to the individual schedules created (6 weeks max), however, I'd like to be able to view individual employees for a longer period of time than the schedule periods. Am I just missing the obvious?
#Workforce Engagement Management
#WorkforceManagement
#Scheduling
------------------------------
Crystal Daniels
Blucora, Inc.
------------------------------