Hello, 

Something strange happened, a couple of agents were removed from a queue but checking the logs, the user that removed them does not exist, and strangely was done at 3 a.m. which leads me to believe that was some kind of process.

Trying to change the ID on the URL of and existing user returns an error:


Is there a way to find which user is this?

Go into Agent Performance and show the columns for Agent and ID.  Also try the filter for Active and Inactive then again for Deleted.  It should show up eventually.  If not, check your OAuth clients for that ID.  

Hello, 

Something strange happened, a couple of agents were removed from a queue but checking the logs, the user that removed them does not exist, and strangely was done at 3 a.m. which leads me to believe that was some kind of process.

Trying to change the ID on the URL of and existing user returns an error:


Is there a way to find which user is this?