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Did you use the Set Language before playing that prompt?
Did you add the Spanish prompt to the User Prompt? If you are using TTS, you have to click on the Spanish tab on the left and then add the test on the right. In order to edit those, you have to Enable it when you click on the language.
My implementation was within an inqueue flow leveraging a common module so the language was already set when it hit it. The prompts also had the relevant audio files. I was not leveraging TTS.
I didn't update here at the time but the problem essentially self-resolved, though I am not sure how. I came back to it a few days later and found I couldn't reproduce the problem. Either I did something elsewhere that had a secondary effect that I can't account for, or there was something going on behind the scenes that cleared.
Unfortunately, I probably won't be able to assist you with this, as I'll be moving on from my current employer at the end of this week. To provide a bit of general guidance for how you may want to approach it, I would recommend that you get your contact list variable from the call.contact."FieldName" system variable and then use a Find User prompt action to look the result up by string search. You could also consider using the alternate sequences control for prompts to make them language specific vs using the system variable for language if you encounter difficulties.
From what you are describing, you may not need a common module to manage it, which is where I recall encountering specific difficulty with language variables.
Others on the community may be able to assist you with this as well, but I hope the notes above are helpful toward getting you started.
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