Professional servers means paid time. If we're using this as a consideration when evaluating the friction of migrating from PureConnect on premise to Genesys Cloud CX (or however it is branded by the time I submit this message), there should be some effort to provide these tools outside of a PS engagement.
I've used both systems at this point and I am aware of a lot of the shortcomings/additional development that will be required to recreate some of our business processes, but being able to provide that to customers outside of a contractual setting/PS engagement would be a really nice olive branch.
------------------------------
Aaron Lael
State of Utah - comments on this forum reflect my own personal opinions\observations and are separate from any entity I am otherwise involved in.
------------------------------
Original Message:
Sent: 05-25-2022 12:33
From: Tom Shallon
Subject: AMA: Handling handlers when migrating to Genesys Cloud
While there unfortunately isn't a simple tool to convert handler functionality, the Genesys Professional Services teams has developed extensive processes and tools to aid with migration from PureConnect to Genesys Cloud. This includes tools to analyze handlers and then look for opportunities to utilize existing Genesys Cloud features or build on top of the extensive APIs available in Genesys Cloud.
#AskMeAnything(AMA)
------------------------------
Tom Shallon
Genesys - Employees
------------------------------