Genesys Cloud - Beta HQ

 View Only

Discussion Thread View

Analytics Dashboard Beta - Enrolling March 1st

  • 1.  Analytics Dashboard Beta - Enrolling March 1st

    Posted 02-27-2023 12:44

    The new Analytic Dashboards enhance the current functionality with the powerful features, enabling users to build performance dashboards quickly and easily.

    Some key features included in this experience are:

    • New step-by-step workflow to create dashboard widgets, guiding users with an intuitive workflow to build dashboards,
    • Ability to multi-select the metrics and filters, allowing for quick selection and filtering,
    • Categorization of metrics based on count, percentage, and time, enabling easy and intuitive experience to select the metrics,
    • Ability to select all statuses in one click, for the agent status widget, and
    • New warning configuration experience

    Starting March 1st, you can register for the Dashboard Beta in the Beta HQ Community.

    Have questions about the release? Join us in the Genesys Cloud CX community for an AMA currently scheduled for March 22nd.

    Learn more about the release in the Q&A Show's Breaking News segment.


    Matt Lawson
    Genesys - Employees
    Online Community Manager

Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources