Genesys Cloud - Main

 View Only

Discussion Thread View

Anyone else having issues responding to tickets on the Support site?

  • 1.  Anyone else having issues responding to tickets on the Support site?

    Posted 04-16-2024 17:20

    Hi,

    I have some tickets open with Genesys (don't we all? 😂) but starting about a week ago, I find that I go to the web portal, type in a response and hit submit and the response doesn't post. No errors. Nothing. If I reply by email, it seems to post to the ticket.

    Is anyone else having this problem?


    #Unsure/Other

    ------------------------------
    Paul Simpson
    Views expressed are my own and do not necessarily reflect those of my employer.
    ------------------------------


Need Help finding something?

Check out the Genesys Knowledge Network - your all-in-one access point for Genesys resources