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  • 1.  API for Concurrent Usage Report and Cloud Voice Usage

    Posted 11-29-2023 09:04

    Hello,

    I am building an application that will on a monthly basis based on the billing cycle, extract the Billable Usage, Concurrent Billable usage and the Cloud Voice usage. I have managed to find the Billable usage data in the /api/v2/billing/reports/billableusage API however it does not give me the data I see in the concurrent report or the Cloud voice report. 

    Question: is it possible to get this data?

     


    #Reporting/Analytics

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    Conrad Lemos
    IP Integration Limited
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  • 2.  RE: API for Concurrent Usage Report and Cloud Voice Usage

    Posted 12-07-2023 01:48

    I think you will need the new Billing API that is due out on 12/20 or so.  



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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