Genesys Cloud CX

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  • 1.  Assign Multiple DID numbers in Bulk to a call Flow

    Posted 10-03-2022 12:47
    At the moment, there is no option to assign DID numbers/Range to a call flow, so there is lot of manual effort to add each number.
    Is there a better way to do this through APIs or automation ?? . Any suggestion is much appreciated.

    #SIP/VolP

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    Vijaya Lakshmi
    ServiceNow Inc.
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  • 2.  RE: Assign Multiple DID numbers in Bulk to a call Flow

    Posted 10-06-2022 13:58
    Not in the UI.  The only way we have found it so use a CSV that is fed into PostMan and use the API.  You could easily do this with the CLI and a JSON File as input as well though JQ.

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    Robert Wakefield-Carl
    Avtex Solutions, LLC
    Contact Center Innovation Architect
    https://www.Avtex.com
    https://RobertWC.Blogspot.com
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  • 3.  RE: Assign Multiple DID numbers in Bulk to a call Flow

    Posted 10-06-2022 23:08
    Hello Robert,

    That still works, but there is no out-of-box API for Genesys for this ?


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    Vijaya Lakshmi
    ServiceNow Inc.
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  • 4.  RE: Assign Multiple DID numbers in Bulk to a call Flow

    Posted 10-07-2022 00:11
    Hi Vijaya

    What Robert is suggesting does use the "out-of-box" APIs.  An example of how this might be done using the CLI:



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    Vaun McCarthy
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