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  • 1.  Attach files to the Knowledgebase articles

    Posted 09-18-2023 08:28

    Hi,

    Maybe someone knows if it's possible to attach the file (PDF/World document/CSV/TXT/....) to the  Knowledgebase article

    If yes, how?


    #ConversationalAI(Bots,AgentAssist,etc.)
    #ConnectwithaCustomer(NEW)
    #Implementation
    #Integrations
    #Roadmap/NewFeatures
    #Unsure/Other

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    Best regards,

    Yvgeni Liberman
    ITNAV-Pro Ltd.
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  • 2.  RE: Attach files to the Knowledgebase articles

    GENESYS
    Posted 09-19-2023 04:01

    Hi Yvgeni,

    This functionality is not available today however you can vote on this idea which will help with the prioritization of this feature and you will be able to keep track of its progress.

    Thanks,

    Nicola



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    Nicola Conlon
    Product Manager
    Genesys - Employees
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  • 3.  RE: Attach files to the Knowledgebase articles
    Best Answer

    GENESYS
    Posted 09-19-2023 11:31

    Yvgeni,

    I don't think you can attach documents specifically to the Knowledgebase articles, but you can use the Documents functionality in Genesys Cloud to store those attachments in a Documents workspace and then create a shareable link that you can embed in the Knowledgebase article.  The Documents functionality of Genesys Cloud works a lot like Dropbox or OneDrive where you can create shareable links that allow external parties to download those items.

    Here are the docs on the Documents functionality: https://help.mypurecloud.com/articles/welcome-to-documents/

    I hope it helps.



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    Jim Crespino
    Senior Director, Developer Evangelism
    Genesys
    https://developer.genesys.com
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  • 4.  RE: Attach files to the Knowledgebase articles

    Posted 09-20-2023 11:50

    Jim,

    Many thanks for the good idea.

    we tried, and it's solved our problem.



    ------------------------------
    Best regards,

    Yvgeni Liberman
    ITNAV-Pro Ltd.
    ------------------------------



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