Genesys Cloud CX

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  • 1.  Attached file in Canned Responses

    Posted 06-01-2023 04:13

    Hello. 

    Do you know if it is possible to add attached files in a canned response? 

    I can't find how to do this.

    Thank you

    Catherine 

    #E-mailing #cannedresponses #FileAttachments 



    ------------------------------
    Catherine DUPIRE
    NXO FRANCE SASU
    ------------------------------


  • 2.  RE: Attached file in Canned Responses

    Posted 06-01-2023 19:32

    Not currently, but here is an idea that was accepted:  Ability to use canned responses that | Genesys Cloud Ideas Portal (aha.io)

    What you can do now is add images, links to files, and maybe use HTML code to the document. 



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



  • 3.  RE: Attached file in Canned Responses

    Posted 06-02-2023 04:12

    Thank you Robert for your answer. I really need files to be attached, not images. 

    In th eidea, it is written that they start with images, and attached files later : do you know if the possibility to attach files is already planned? Is there a target date?

    I have voted for the idea, but as it is already "accepted", I'm not sure it will be taken into account...



    ------------------------------
    Catherine DUPIRE
    NXO FRANCE SASU
    ------------------------------



  • 4.  RE: Attached file in Canned Responses

    Posted 06-02-2023 11:11

    I know it was accepted and is being worked on.  Providing comments on use case will help in their development 



    ------------------------------
    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
    ------------------------------



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