Hello. 

Do you know if it is possible to add attached files in a canned response? 

I can't find how to do this.

Thank you

Catherine 

#E-mailing #cannedresponses #FileAttachments 

Not currently, but here is an idea that was accepted:  Ability to use canned responses that | Genesys Cloud Ideas Portal (aha.io)

What you can do now is add images, links to files, and maybe use HTML code to the document. 

Hello. 

Do you know if it is possible to add attached files in a canned response? 

I can't find how to do this.

Thank you

Catherine 

#E-mailing #cannedresponses #FileAttachments 

Thank you Robert for your answer. I really need files to be attached, not images. 

In th eidea, it is written that they start with images, and attached files later : do you know if the possibility to attach files is already planned? Is there a target date?

I have voted for the idea, but as it is already "accepted", I'm not sure it will be taken into account...

Not currently, but here is an idea that was accepted:  Ability to use canned responses that | Genesys Cloud Ideas Portal (aha.io)

What you can do now is add images, links to files, and maybe use HTML code to the document. 

Hello. 

Do you know if it is possible to add attached files in a canned response? 

I can't find how to do this.

Thank you

Catherine 

#E-mailing #cannedresponses #FileAttachments