Hello,

I've recently started trying to gain a more complete understanding of the audit logs available within the audit log viewer and APIs, but have found it difficult to find certain items.

For example, I was trying to identify who had added a particular user to a group, and expected to find it within the groups section, but was not able to find a relevant entry.  I find that I can sometimes muddle my way through this by finding a change I made myself and then use that known case to give myself context.

I found the Action catalog in the resource center, but it doesn't seem to provide context and is just a list of the options in general and I've not been able to find a true database dictionary with context to allow me to tie the UI elements to their corresponding audit values.

I've tried searching the learn.genesys.com site for a course on it, but haven't found anything there.  It seems like an area which is complex enough that learning material would be of value.

Thanks,

Matt

#PlatformAdministration

------------------------------
Matt Riedl
AdaptHealth LLC

https://www.credly.com/badges/4823ffbe-4cfc-4552-bcb0-0506a0dc978c/public_url

https://www.credly.com/badges/4a90f46f-6c8e-4863-8e05-ea08701328ca/public_url
------------------------------

Matt,

Did you look at this list for all the audit log catalog?

Action Catalog (genesys.cloud)

------------------------------
Robert Wakefield-Carl
TTEC Digital, LLC fka Avtex Solutions, LLC
Contact Center Innovation Architect
https://www.ttecDigital.com
https://RobertWC.Blogspot.com
------------------------------

Original Message:
Sent: 02-03-2023 19:59
From: Matt Riedl
Subject: Audit Context / Learning

Hello,

I've recently started trying to gain a more complete understanding of the audit logs available within the audit log viewer and APIs, but have found it difficult to find certain items.

For example, I was trying to identify who had added a particular user to a group, and expected to find it within the groups section, but was not able to find a relevant entry.  I find that I can sometimes muddle my way through this by finding a change I made myself and then use that known case to give myself context.

I found the Action catalog in the resource center, but it doesn't seem to provide context and is just a list of the options in general and I've not been able to find a true database dictionary with context to allow me to tie the UI elements to their corresponding audit values.

I've tried searching the learn.genesys.com site for a course on it, but haven't found anything there.  It seems like an area which is complex enough that learning material would be of value.

Thanks,

Matt

#PlatformAdministration

------------------------------
Matt Riedl
AdaptHealth LLC

https://www.credly.com/badges/4823ffbe-4cfc-4552-bcb0-0506a0dc978c/public_url

https://www.credly.com/badges/4a90f46f-6c8e-4863-8e05-ea08701328ca/public_url
------------------------------