Genesys Cloud CX

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  • 1.  Audit Context / Learning

    Posted 02-03-2023 19:59


    I've recently started trying to gain a more complete understanding of the audit logs available within the audit log viewer and APIs, but have found it difficult to find certain items.

    For example, I was trying to identify who had added a particular user to a group, and expected to find it within the groups section, but was not able to find a relevant entry.  I find that I can sometimes muddle my way through this by finding a change I made myself and then use that known case to give myself context.

    I found the Action catalog in the resource center, but it doesn't seem to provide context and is just a list of the options in general and I've not been able to find a true database dictionary with context to allow me to tie the UI elements to their corresponding audit values.

    I've tried searching the site for a course on it, but haven't found anything there.  It seems like an area which is complex enough that learning material would be of value.




    Matt Riedl
    AdaptHealth LLC

  • 2.  RE: Audit Context / Learning

    Posted 4 days ago


    Did you look at this list for all the audit log catalog?

    Action Catalog (

    Robert Wakefield-Carl
    TTEC Digital, LLC fka Avtex Solutions, LLC
    Contact Center Innovation Architect