Hi,
I'm looking for a simple ("Idiot's guide!!") to migrating from Authenticated Chat to Authenticated Messaging. I understand the process for Chat, but it looks like the one for Messenger is way more complicated!
I appreciate Messenger has more features, but what if I want to do a 1:1 replacement of Chat with Messenger?
TIA for any resources!

Here is the Genesys take on it:  https://help.mypurecloud.com/articles/web-chat-to-web-messaging-migration-and-impact/

In my opinion, it is just a lot of side-by-side comparison in the flows (with they had export/import between chat and messaging), building the configuration/deployments, and swapping out code on the website.  

Hi,
I'm looking for a simple ("Idiot's guide!!") to migrating from Authenticated Chat to Authenticated Messaging. I understand the process for Chat, but it looks like the one for Messenger is way more complicated!
I appreciate Messenger has more features, but what if I want to do a 1:1 replacement of Chat with Messenger?
TIA for any resources!

Thanks, Robert.
I think you underestimate my ability to be an idiot! 😂
In particular, I'm looking to understand the data flow between the client, the web server and Genesys (both the API and also the chat session). With Webchat, the web server could get "secure" data signed by the API (basically, converted into a JWT) so that when the data was submitted to the chat session, the session could verify that the data had not been tampered with. Does (can) web messaging work the same way? There is lots of discussion about 3rd party authentication services and integrations littering the documentation (which I accept may provide additional functionality) but at it's most basic, can / does it work the same way?

Here is the Genesys take on it:  https://help.mypurecloud.com/articles/web-chat-to-web-messaging-migration-and-impact/

In my opinion, it is just a lot of side-by-side comparison in the flows (with they had export/import between chat and messaging), building the configuration/deployments, and swapping out code on the website.  

Hi,
I'm looking for a simple ("Idiot's guide!!") to migrating from Authenticated Chat to Authenticated Messaging. I understand the process for Chat, but it looks like the one for Messenger is way more complicated!
I appreciate Messenger has more features, but what if I want to do a 1:1 replacement of Chat with Messenger?
TIA for any resources!

Not at all.  Many times, I am just going through 20 or 30 posts and just answering.  

So, you won't get authenticated (end-to-end) unless you use Authenticated Messaging through and OpenID server.  All the API is based on https, so that comes close.  I think what you are going to have to look at is that Authenticated or you use some 3rd-party messaging platform to initiate the conversation and call the Messaging API with some sort of signing check.  The only real diagrams I know of are here:  Authenticated web messaging (genesys.cloud)

Thanks, Robert.
I think you underestimate my ability to be an idiot! 😂
In particular, I'm looking to understand the data flow between the client, the web server and Genesys (both the API and also the chat session). With Webchat, the web server could get "secure" data signed by the API (basically, converted into a JWT) so that when the data was submitted to the chat session, the session could verify that the data had not been tampered with. Does (can) web messaging work the same way? There is lots of discussion about 3rd party authentication services and integrations littering the documentation (which I accept may provide additional functionality) but at it's most basic, can / does it work the same way?

Here is the Genesys take on it:  https://help.mypurecloud.com/articles/web-chat-to-web-messaging-migration-and-impact/

In my opinion, it is just a lot of side-by-side comparison in the flows (with they had export/import between chat and messaging), building the configuration/deployments, and swapping out code on the website.  

Hi,
I'm looking for a simple ("Idiot's guide!!") to migrating from Authenticated Chat to Authenticated Messaging. I understand the process for Chat, but it looks like the one for Messenger is way more complicated!
I appreciate Messenger has more features, but what if I want to do a 1:1 replacement of Chat with Messenger?
TIA for any resources!

Thanks again, Robert.
I guess I was looking for a method that worked the same way as Authenticated Chat, with no external Authentication Server integration being required. (Depending on which diagram you look it, it implies that this is possible!)
It's another case of supposed "improvements" actually making things more complicated, or removing functionality, I suppose... 😥

Not at all.  Many times, I am just going through 20 or 30 posts and just answering.  

So, you won't get authenticated (end-to-end) unless you use Authenticated Messaging through and OpenID server.  All the API is based on https, so that comes close.  I think what you are going to have to look at is that Authenticated or you use some 3rd-party messaging platform to initiate the conversation and call the Messaging API with some sort of signing check.  The only real diagrams I know of are here:  Authenticated web messaging (genesys.cloud)

Thanks, Robert.
I think you underestimate my ability to be an idiot! 😂
In particular, I'm looking to understand the data flow between the client, the web server and Genesys (both the API and also the chat session). With Webchat, the web server could get "secure" data signed by the API (basically, converted into a JWT) so that when the data was submitted to the chat session, the session could verify that the data had not been tampered with. Does (can) web messaging work the same way? There is lots of discussion about 3rd party authentication services and integrations littering the documentation (which I accept may provide additional functionality) but at it's most basic, can / does it work the same way?

Here is the Genesys take on it:  https://help.mypurecloud.com/articles/web-chat-to-web-messaging-migration-and-impact/

In my opinion, it is just a lot of side-by-side comparison in the flows (with they had export/import between chat and messaging), building the configuration/deployments, and swapping out code on the website.  

Hi,
I'm looking for a simple ("Idiot's guide!!") to migrating from Authenticated Chat to Authenticated Messaging. I understand the process for Chat, but it looks like the one for Messenger is way more complicated!
I appreciate Messenger has more features, but what if I want to do a 1:1 replacement of Chat with Messenger?
TIA for any resources!