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-Auto Answer ON, Whisper = Null – The edge/media tier plays a short 'beep' to indicate to the agent that a call is being connected
-Auto Answer ON, Whisper = Configured – The edge/media tier plays the customer recorded message or audio file
-A script can be run to assist a customer in a) having a ring tone audio file play prior to a previously configured whisper message or b) just add a longer ring tone audio file to play where a whisper message was null (this would play in place of the short 'beep' that is played today for customers that want a longer ring). If you are interested in having PS assistance, please reach out to your CSM or TAM to get started. For those that would like to configure on their own, here is a good article about whisper prompts to help get you started = https://help.mypurecloud.com/articles/set-whisper-audio-action/.
-Product enhancement to allow customers to modify the "beep" played when Auto Answer is ON and Whisper = Null https://genesyscloud.ideas.aha.io/ideas/TEL-I-419
-Product enhancement to provide greater flexibility for UI alerts for both voice & digital https://genesyscloud.ideas.aha.io/ideas/DIG-I-842
-Note: No ETA yet; however, the team is committed to chartering/scoping the work soon and then prioritizing against other work in flight…stay tuned.
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