Hey Danielle,
You could subscribe to the v2.users.{id}.activity topic, then make decisions based on the schema. Eg, first loging for the day logic would then use the /api/v2/users/{userId}/presences/purecloud to update their on queue status.
Not a simple thing, but it's doable for sure
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Lawrence Drayton
Prvidr Pty Ltd
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Original Message:
Sent: 06-27-2024 17:11
From: Danielle Apple
Subject: Automatic Queue login
Is there a way to automate agents to be On Queue when they log in? I know we can auto answer, but haven't been able to see anything on this, so I'm assuming its a no.
#Implementation
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Danielle Apple
Empeople Credit Union
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