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Automatically Opening Zendesk Private App upon Genesys Cloud Interaction

  • 1.  Automatically Opening Zendesk Private App upon Genesys Cloud Interaction

    Posted 12-01-2023 15:55

    Hello community!

    Just to give you a bit of context on what I'm trying to achieve, but I'm not sure if it's possible or not. We use Genesys Cloud for all our call handling and routing of other interactions. What we want is that when an interaction arrives, we want to automatically open a private app that exists on the nav bar in Zendesk. So my question is, is there a way to automatically open this app when we receive an interaction ?

    Regards,


    #Integrations

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    Ismail ZNIBER
    Genesys Cloud Consultant, Mentat Conseil SAS
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  • 2.  RE: Automatically Opening Zendesk Private App upon Genesys Cloud Interaction

    Posted 12-07-2023 19:45

    Genesys has a Zendesk integration that uses the Embedded Framework.  I have not used it in a LONG time, but you should try it and see if it will work.  I don't think there is any license or cost, so go for it:  Genesys AppFoundry - Genesys Cloud for Zendesk (mypurecloud.com)



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    Robert Wakefield-Carl
    ttec Digital
    Sr. Director - Innovation Architects
    Robert.WC@ttecdigital.com
    https://www.ttecDigital.com
    https://RobertWC.Blogspot.com
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    Original Message


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